20 Most Recent Brother InnovIs 4000D Computerized Sewing Machine Questions & Answers


Unfortunately, you are missing some software. You need the original PE-Design software CD. Then you can install the Upgrade software from https://support.brother.com/g/b/downloadtop.aspx?c=us&lang=en&prod=hf_inov4000deus for your OS version. Until this software is installed, the computer will not find the driver for the sewing machine. The driver is not available from Windows Update.

The USB drive may have new firmware that wasn't properly installed. To load firmware, insert the USB drive when the sewing machine is off. Then press and hold the Automatic Threading button while you turn on the sewing machine. Follow the directions on the screen (see the manual on page 224: https://download.brother.com/welcome/doch000013/nv4000ug04en.pdf ) . Turn off the sewing machine and then remove the USB drive before sewing.

I hope this helps.

Cindy Wells

Brother InnovIs... | Answered on May 16, 2019


try unplugging it and letting it rest for 20 minutes? Sometimes that will reboot it.

Brother InnovIs... | Answered on Jan 03, 2018


If your machine was serviced before purchase and now doesn't work, return it to be re-serviced and made functional.

Brother InnovIs... | Answered on Jul 05, 2016


I had the same problem Machine off! I took off the rectangular cover on the right side (had to pry it carefully} GENTLY Pushed in connections of wires to board and then plugged in and it worked!! I happened a couple of times They must vibrate loose. All I has to take apart was that rectangle cover

Brother InnovIs... | Answered on Apr 10, 2016


contact a sewing machine shop in your area ask them about the cost

Brother InnovIs... | Answered on Mar 22, 2016


Most memory sticks will work, but the smaller capacity sticks work the best.

If your stick has a lot of designs on it, the machine must read all the designs before bringing up any on the screen. Only keep a few on a tick at a time.

Brother InnovIs... | Answered on Dec 03, 2014


This is a pulse motor failure. You cannot fix this without testing mainboard and Pulse motor. Take it to a mechanic. Sorry for the bad news

Brother InnovIs... | Answered on Nov 18, 2014


The thread may not be lodging firmly in the tension mechanism. Make sure that the thread is firmly settled between the tension discs.
Also keep an eye on what is happening with the thread in the take-up lever (the arm that moves up and down with each stitch on the head of the machine) as the thread may be 'jumping' out thus causing the message.

Brother InnovIs... | Answered on Oct 13, 2014

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