Printout not align and faults indicates led lit up
The Media Sensor is not seeing the labels or is not configured for these labels. Check Media Sensor position and settings. The Fixed Sensor models have a small window for the sensor at the bottom of the printer, about 3/8" to the right of the left side. If the printer has a movable sensor, the typical position is either 1" to the right of the left edge of the labels, or in the center of the labels. Typical media sensor setting is "Gap Mode". Another common issue is that the sensor might have a piece of label or something stuck to it, covering the lens. Finally, there is a possibility that the reflectivity threshold may need to be recalibrated (see below). This can be difficult, although there are instructions in the Operator's Manual. If physical position/clear view of labels by sensor doesn't seem to be the issue, an easier way to deal with settings issues might be to Restore to Factory Defaults (see below).
Datamax E-Class Auto Media Calibration Procedure:
The 'Auto Media Calibration Procedure' allows the operator to
automatically obtain the optimum (TOF Low and TOF Delta) values for
a particular media. These values are useful for media that continues to
have troubles after Media Sensor has been manually calibrated (usually
preprinted media). This operation feeds 10 inches of media using the
current Media Sensor Calibration setting and calculates the TOF Delta
and TOF Low values to be used. Upon completion the printer will exit
back to 'Calibration Mode' flashing the PAUSED light if successful or
the FAULT light if not successful.
Note: Before calibrating, be sure the media sensor is set for the
appropriate media type, see section 4.4.2, also be sure the
printhead is latched down and the cover is closed.
To perform the Auto Media Calibration complete the following steps:
1. Load the desired media.
2. Hold the button while powering up the printer. Continue to hold
the button until the PAUSED light turns off then release.
3. Next press the button, (the printer will now calibrate to the
4. The PAUSED light will flash 5 times to indicate a successful
calibration. The FAULT light will flash 3 times to indicate an
Note: If you wish to discard your changes and revert back to the
previous calibration simply turn off the printer before Step 5.
5. Now you can save your changes and resume by again
pressing the + buttons simultaneously.
Datamax E-Class Reset to Factory Defaults Procedure:
With the printer off, press and hold the F1, F2, and F3 buttons while
turning the printer on. Continue to hold the buttons down until the
PAUSED light turns off. The printer will now be set to the 'Factory
on Jul 22, 2014