20 Most Recent Fisher and Paykel GWL11 Top Load Washer - Page 9 Questions & Answers


You should be getting a fault code on the wash progress lights.
If water is still in bowl try this.
37. (00100101) Pump Blocked Error (No change in the water level)
While draining, the water level reading from the pressure sensor has not changed for over 3
minutes. There are three likely reasons for this fault. One is that the drain hose or the
pressure switch hose has been squashed or kinked and the pump out rate has been
dramatically reduced. The second possibility is that the pump is partially or fully blocked.
The third is that the pump is not operating due to Motor Control Module, wiring or pump
failure. This fault could also appear if the machine is pumping to an unusually high head of
drain hose or into an extended length of drain hose. The fourth possibility is a diverter
valve fault or blockage, water level is not altering as the diverter is stuck in the recirculation
mode, giving the module the appearance the pump is not lowering the water level.
Primary Source: Pump System.
Action: 1) Check that the drain hose has not been kinked.
2) Check the length of the drain hose and try to reduce the length if
excessively long. A 1-metre extension hose of the same diameter
fitted to the existing drain hose is the maximum allowable length.
3) Check for open circuit windings in the pump. (Note: Pumps are
fitted with a thermal cut-out, which will reset on cooling.)
4) If the bowl is empty of water, remove the pump from the pump
housing and check that it is not blocked. Also check the drain
hose is not blocked.
5) If the bowl contains water, then service the pump from the top of
the machine by removing the top deck and inner bowl. Bail out the
water, remove the pump cap and hood and clear the restriction.
Secondary Source: Wiring.
Action: 1) Check the pump harness is connected correctly to the pump.
2) Check continuity of the pump harness.
Tertiary Source: Motor Control Module.
Action: Activate the pump by operating the machine in spin mode. Check the
pump is rotating. If it is not operating, and Primary and Secondary
checks have been performed, then replace the Motor Control Module.

Fisher and... | Answered on Jan 02, 2014


You should be getting a fault code on the wash progress lights.
If water is still in bowl try this.
37. (00100101) Pump Blocked Error (No change in the water level)
While draining, the water level reading from the pressure sensor has not changed for over 3
minutes. There are three likely reasons for this fault. One is that the drain hose or the
pressure switch hose has been squashed or kinked and the pump out rate has been
dramatically reduced. The second possibility is that the pump is partially or fully blocked.
The third is that the pump is not operating due to Motor Control Module, wiring or pump
failure. This fault could also appear if the machine is pumping to an unusually high head of
drain hose or into an extended length of drain hose. The fourth possibility is a diverter
valve fault or blockage, water level is not altering as the diverter is stuck in the recirculation
mode, giving the module the appearance the pump is not lowering the water level.
Primary Source: Pump System.
Action: 1) Check that the drain hose has not been kinked.
2) Check the length of the drain hose and try to reduce the length if
excessively long. A 1-metre extension hose of the same diameter
fitted to the existing drain hose is the maximum allowable length.
3) Check for open circuit windings in the pump. (Note: Pumps are
fitted with a thermal cut-out, which will reset on cooling.)
4) If the bowl is empty of water, remove the pump from the pump
housing and check that it is not blocked. Also check the drain
hose is not blocked.
5) If the bowl contains water, then service the pump from the top of
the machine by removing the top deck and inner bowl. Bail out the
water, remove the pump cap and hood and clear the restriction.
Secondary Source: Wiring.
Action: 1) Check the pump harness is connected correctly to the pump.
2) Check continuity of the pump harness.
Tertiary Source: Motor Control Module.
Action: Activate the pump by operating the machine in spin mode. Check the
pump is rotating. If it is not operating, and Primary and Secondary
checks have been performed, then replace the Motor Control Module.

Fisher and... | Answered on Jan 02, 2014


It does not pump all the water out,
pumps some water back in the machine and items come out wet.

Fisher and... | Answered on Jan 01, 2014


49. (00110001) Cold Valve or Cold Valve & Hot Valve Faulty
The Motor Control Module has measured a voltage from the valve diagnostic circuit that
indicates the cold valve or both the cold and hot valve is faulty. The most likely cause is
that the valve harness has not been connected correctly or the valve(s) is open circuit.
Primary Source: Wiring.
Action: Check the valve harnesses are correctly fastened to the valves and
the motor control module or the pins are not bent backwards.
Secondary Source: Water Valves.
Action: Measure the resistance of the cold and hot valve coils.
Tertiary Source: Motor Control module.
Action: Replace the Motor Control module.

Fisher and... | Answered on Jan 01, 2014


130. (10000010) Single Rotor Position Sensor Error
The Motor Control Module has found an error in the pattern received from the Rotor
Position Sensor. Likely causes of this fault are a bad connection on the harness between
the Rotor Position Sensor and the Motor Control Module, or a faulty Rotor Position Sensor.
Primary Source: Wiring.
Action: Check for corrosion on the RAST connector of the Rotor Position
Sensor and the Motor Control Module connector.
Secondary Source: Rotor Position Sensor.
Action: Check the Rotor Position Sensor with an R.P.S. tester. Replace if
faulty.
Tertiary Source: Motor Control Module.
Action: Replace Motor Control Module.
Quaternary Source: Rotor
Action: Ensure the correct rotor for this phase of machine has been fitted
15118423-6b90-4df0-853a-2d058ce4a06c.jpg

Fisher and... | Answered on Jan 01, 2014


Is the lid lock tang on the lid ok & not broken.
You need to jam the lid lock lever in the lid lock down for it to do a wash.
This is where your lid lock is

78216f36-20c0-4e3e-83c3-541055b7b664.jpg

Fisher and... | Answered on Dec 31, 2013


Is your machine loud on spin cycle as-well,
Your seal and bearings need to be replaced.

Fisher and... | Answered on Dec 31, 2013


43. (00101011) Phase 1 to 6 - OOB Switch Fault
The Motor Controller module has found that the signal returning from the out of
balance switch indicates that the switch is permanently on or the harness to it is
disconnected.
Primary Source: Mechanical.
Action:
1) Check that the out of balance switch is free to move.
2) Check that no harnesses are blocking switch movement.
3) Check that the switch operates correctly when activated. Replace the switch
if suspect.
4) If the out of balance micro switch shows signs of corrosion, replace the
switch and switch harness, and fit a condensation kit to the console area if
not incorporated in the top deck.
5) Check the level of the machine and also the bias spring.
Secondary Source: Wiring.
Action:
Check the harness to the switch is connected correctly. The terminals should be
connected to the normally closed position. If the harness terminals show signs of
corrosion, then fit a new harness.
Tertiary Source: Motor Controller module.
Action:
Replace Motor Controller module.

Fisher and... | Answered on Dec 26, 2013


Check your diverter valve is in right and working.
Energized valve, water goes over bowl.
Non Energized valve water goes down the drain.

Fisher and... | Answered on Dec 26, 2013


That sounds like a bad RPS, you would get fault code 130.
130. (10000010) Single Rotor Position Sensor Error
The Motor Control Module has found an error in the pattern received from the Rotor
Position Sensor. Likely causes of this fault are a bad connection on the harness between
the Rotor Position Sensor and the Motor Control Module, or a faulty Rotor Position Sensor.
Primary Source: Wiring.
Action: Check for corrosion on the RAST connector of the Rotor Position
Sensor and the Motor Control Module connector.
Secondary Source: Rotor Position Sensor.
Action: Check the Rotor Position Sensor with an R.P.S. tester. Replace if
faulty.
Tertiary Source: Motor Control Module.
Action: Replace Motor Control Module.
Quaternary Source: Rotor
Action: Ensure the correct rotor for this phase of machine has been fitted.
Service manual, You will need Adobe reader installed to view PDF's
http://www.angelsnz.net/ZL3SV/misc/F&P%20Service%20manual%20517735.pdf

Fisher and... | Answered on Dec 26, 2013


50. (00110010) Hot Valve Faulty
The Motor Control Module has measured a voltage from the valve diagnostic circuit that
indicates the hot valve is faulty. The most likely cause is that the valve harness has not
been connected correctly or the valve is open circuit. See fault 48 for service procedure.
48. (00110000) Hot and Cold Valve Coil Faulty
The Motor Controller module has measured voltages from the valve diagnostic circuit that
indicate both the hot and cold valves are faulty. The most likely cause is that the valve
harnesses have not been connected correctly or the valve is open circuit.
Primary Source: Wiring.
Action: Check the valve harnesses are correctly fastened to the valves or the
pins are not bent backwards.
Secondary Source: Water Valves.
Action: Check the valve coils are not faulty (open circuit).
Tertiary Source: Motor Controller module.
Action: Replace the Motor Controller module.

Fisher and... | Answered on Dec 26, 2013


The rinse cycle users cold only to rinse.

Fisher and... | Answered on Dec 26, 2013


Pump removal

cd59c06a-449a-408c-93ba-5ea197498bef.jpg

Fisher and... | Answered on Dec 26, 2013


A bad pump. silicon spray on the top and bottom bush will work
Diveter makes no noise.

Fisher and... | Answered on Dec 26, 2013


104. (01101000) See Fault Code 106
106. (01101010) Display Module to Motor Control Module Communications Error
These faults are reported when the Display Module detects an error in the communications
between the Display Module and the Motor Control Module.
Primary Source: Display Module.
Action: Replace Display Module.
Secondary Source: Motor Control Module.
Action: Replace Motor Control Module.

Fisher and... | Answered on Dec 26, 2013


37. (00100101) Phase 1 to 6 - Pump Blocked Error ( No change in the water
level)
While draining, the water level reading from the pressure sensor has not changed
for over 3 minutes. There are three likely reasons for this fault. One is that the
drain hose or the pressure switch hose has been squashed or kinked and the pump
out rate has been dramatically reduced. The second possibility is that the pump is
partially or fully blocked. The third is that the pump is not operating due to Motor
Controller module, wiring or pump failure. This fault could also appear if the
machine is pumping to an unusually high head of drain hose or into an extended
length of drain hose. The Fourth possibility is a diverter valve fault or blockage,
water level is not altering as the diverter is stuck in the recirculation mode, giving
the module the appearance the pump is not lowering the water level.
Primary Source: Pump System.
Action:
1) Check that the drain hose has not been kinked.
2) Check the length of the drain hose and try to reduce the length if excessively
long. A 39 inch (1 metre) extension hose of the same diameter fitted to the
existing drain hose is the maximum allowable length.
3) Check for open circuit windings in the pump. (Note: Pumps are fitted with a
thermal cut-out, which will reset on cooling.)
4) If the Tub is empty of water, remove the pump from the pump housing and
check that it is not blocked. Also check the drain hose is not blocked.
5) If the Tub contains water, then service the pump from the top of the machine
by removing the top deck and Basket. Bail out the water, remove the pump
cap and hood and clear the restriction.
Secondary Source: Wiring.
Action:
1) Check the pump harness is connected correctly to the pump.
2) Check continuity of the pump harness.
Tertiary Source: Motor Controller module.
Action:
Activate the pump by operating the machine in spin mode. Check the pump
is rotating. If it is not operating, and Primary and Secondary checks have
been performed, then replace the Motor Controller module.
Note: Consider fitting Pump Hood Kit (WM013). If (5kg) 11lb SmartDrive fit splash
guard to pump.
Quaternary Source: Diverter Valve failure (Phase 5 and 6 Eco's )
Action:
Check the diverter valve, see fault code 51
51. (00110011) Phase 5 and 6 Eco - Diverter Valve Fault
Primary: The motor controller has registered a drop in water level in the
recirculation phase of the wash cycle, water is being drained instead of recirculated.
Or water has been sprayed onto the valve from an external source and caused the
solenoid to blow.
Action:
Turn the power off at the machine but leave the power on at the wall, then measure
the voltage across the terminals of the wax actuator, if a reading of 120V is
achieved the motor controller has failed due to the valve and both will need to be
replaced.
Secondary: Check for blockage in the valve itself or a broken hinge mechanism

Fisher and... | Answered on Dec 26, 2013


81. - 95. (0101xxxx) Phase 2 to 3 - Display/ Motor Controller.
See fault code 106
104. (01101000) Phase 2 to 6 See fault code 106
106. (01101010) Phase 2 to 3 - Display to Motor Controller module
Communications Errors (Phase 6 IW also)
These faults are reported when the Display module detects an error in the
communications between the Display module and the Motor Controller module.
Primary Source: Display module.
Action:
Replace Display module.
Secondary Source: Motor Controller module.
Action:
Replace Motor Controller module. If the new Motor Controller module corrects the fault, refit the original Display module.

Fisher and... | Answered on Dec 26, 2013


Your diverter valve is cloged with lint and not fully closed and is letting wash water go down the drain.

Fisher and... | Answered on Dec 26, 2013


27. (00011011) Fabric Softener Valve Fault
The Motor Control Module has measured a voltage from the valve diagnostic circuit that
indicates the fabric softener valve (with Yellow Clip) is faulty. The most likely cause is that
the valve harness has not been connected correctly or the valve is open circuit. See fault
code 49 for service procedure.
49. (00110001) Cold Valve or Cold Valve & Hot Valve Faulty
The Motor Control Module has measured a voltage from the valve diagnostic circuit that
indicates the cold valve or both the cold and hot valve is faulty. The most likely cause is
that the valve harness has not been connected correctly or the valve(s) is open circuit.
Primary Source: Wiring.
Action: Check the valve harnesses are correctly fastened to the valves and
the motor control module or the pins are not bent backwards.
Secondary Source: Water Valves.
Action: Measure the resistance of the cold and hot valve coils.
Tertiary Source: Motor Control module.
Action: Replace the Motor Control module.

Fisher and... | Answered on Dec 26, 2013


49. (00110001) Cold Valve or Cold Valve & Hot Valve Faulty
The Motor Control Module has measured a voltage from the valve diagnostic circuit that
indicates the cold valve or both the cold and hot valve is faulty. The most likely cause is
that the valve harness has not been connected correctly or the valve(s) is open circuit.
Primary Source: Wiring.
Action: Check the valve harnesses are correctly fastened to the valves and
the motor control module or the pins are not bent backwards.
Secondary Source: Water Valves.
Action: Measure the resistance of the cold and hot valve coils.
Tertiary Source: Motor Control module.
Action: Replace the Motor Control module.

Fisher and... | Answered on Dec 26, 2013

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