20 Most Recent Maytag Neptune MAH9700 Front Load Washer Questions & Answers


First things first... please follow this link to see if your machine is part of Maytag's recall... http://www.washerrecall.com/ or this site for details on the recall... http://www.cpsc.gov/cpscpub/prerel/prhtm...

Maytag Neptune... | Answered on Sep 17, 2018


It is because that is when the softener is added to the wash.

Maytag Neptune... | Answered on Dec 19, 2017


If the suds error starts happening suddenly even though you used the same HE detergent and amount that you always have in the past, you probably don't have a excessive sudsing problem, caused by the soap. The most common problem relates to the pump. Some foreign item blocking the inlet of the pump. Foreign objects can make their way down to the pump and either clog the entrance or enter and damage the pump impeller. It is rare for the drain hose to plug up. To diag the problem you have to take off the rear panel,two screws, and the pump is right there. Always unplug the power first.The pump is held down by 3 bolts, 12mm head. Unplug the electrical connector from the pump. Take the squeeze clamps off the hoses at the pump. Have a towell incase of water still in hose. Remove the pump and inspect the pump looking in the inlet pipe you can see the impeller. Look for foreign objects in the pump. A quarter will fit perfectly in the inlet pipe and block the hole almost entirely. I found one in mine. Make sure the impeller is not damaged. Run faucet water in the inlet pipe of the pump, it should freely pore out the exit pipe of the pump. There is a check valve in the exit pipe so you cannot see in there. Take the drain hose outside and run water thru it with the garden hose. Also look in the big rubber pipe the connects to the pump inlet for something stuck in there. That pipe is fat to allow a lot of water to pass out of the drum but it is still possible for something like a tooth pick to start a dam catching other stuff. Reassamble everything carefully, don't forget to plug back in the electrical connector at the pump. Add a small load of clothes and give it a try. This is a simple check and requires a small amount of mechanical ability, so if you don't feel comfortable doing this procedure then call a maytag repairman.

Maytag Neptune... | Answered on Jan 10, 2017


I had the exact same problem. nd code (no-drain) at the end of the cycle and when I opened the door the machine was still full of water. I took the back panel off the washer and disconnected the drain hose from the pump. (You're going to get quite a bit of water gushing out at you so be prepared with towels or a shop vac.) At this point you should see a little rubber disc over the end of the section you just exposed on the pump. This is a little drain flap. Just lift it up and you should be able to see into the pump a little bit. At this point I poked around in there with my finger and found a hair pin stuck in the pump! I wasn't able to get it out from this end of the pump so I disconnected the big rubber boot which connects the wash drum to the pump. Then I was able to twist the pump (counter clock-wise) and release it from the washer base. I didn't have to disconnect any wires and was then able to see into the other side of the pump and pull the hairpin out. Put everything back together and it's worked fine ever since. I've never even looked inside a washing machine before but it really was really fairly simple. Now my husband really does think I'm a domestic Goddess. I said he should take me out to dinner with the money we saved on a service call!!

Maytag Neptune... | Answered on Apr 17, 2016


this fault code ind a door lock problem ,hence this is why it wont start , it thinks the door is not closed , id say the door latch mech. needs service

Maytag Neptune... | Answered on Feb 26, 2016


Close the door firmly and make sure the machine is turned on. Press and hold the Chime and Extra Rinse keys until the control beeps to enter Service Mode. All indicator lights will turn off except the "Door Lock' indicator signifying the door is locked.

Press the Rinse & Spin key then rotate the cycle selector knob in either direction to display the most recent error codes if there's any. Press and hold the cycle selector to display the number of cycles since the error occurred. List down at least five most recent codes and post it here for us to determine what the problem could be. Press and hold the Delay and Chime keys for three seconds to clear the list. Press the Rinse & Spin key again to exit diagnostic codes list.

Press the Spin Only key while in the Service Mode to begin the Board Input Test. Set the rotary cycle selector to Super Wash then press it to display the position of the door switch. "OP" will be displayed if the door switch is open or "CL" if it is close. Replace the door lock/switch assembly (part #34001265) when "OP" is displayed even the door is close. Press the Spin Only key again to exit the Board Input Test.

Press the Spin Speed key while in the Service Mode to begin the Board Output Test. If water is present in the tub, set the rotary cycle selector to Quick Wash then press it to turn on the drain pump and drain the water. Press the rotary cycle selector again when the water is fully drained to turn off the drain pump.

Press the Delay button to turn on the motor and the Delay indicator light. The machine should tumble clockwise then counterclockwise with 5 second durations each and 2 second intervals. Press the Spin Speed key again to exit the Board Output Test.

Press Off or press and hold Chime and Extra Rinse keys for three seconds to exit Service Mode. Unplugging the washer will also exit Service Mode.

Perform the tests above and let us know the results for us to determine the cause of the problem or the necessary action to undertake and give you the specific and detailed instructions on how to fix it.

Maytag Neptune... | Answered on Nov 23, 2014


From the top. Lid off reach down to the unit two bolts and a wiring block.

Maytag Neptune... | Answered on Aug 02, 2014


not always because when you press buttons it will click but if it clicks more then once you may have a problem with the board.

Maytag Neptune... | Answered on Jun 16, 2014


If the door will not unlock, try to disconnect the power for a few minutes.

It should unlock after being disconnected.

Maytag Neptune... | Answered on May 16, 2014


Control lock prevents any functions on your control. ( this is like a child lock).

I’m happy to assist further over the phone at https://www.6ya.com/expert/donald_a8261495ff0777e2

Maytag Neptune... | Answered on May 16, 2014


This was taken from the MAH8700A 27" washer service manual, I'll look for the 8700 if I have one, since Samsung made both of these models, I think the failure codes are the same. Pleazer Appliance...

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Maytag Neptune... | Answered on Apr 17, 2014

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