Question about Dyson Vacuums

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Dyson ball multiple floor 2 brush stops spinning and hard to vacuum. How do I fix this problem? Brand new vacuum I purchased today.

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  • Dyson Master
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If you followed all instructions then return

Posted on Jun 13, 2019

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  • Dyson Master
  • 54,189 Answers

Your Dyson could be defective, though new.

Posted on Jun 13, 2019

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE:

Hi there,
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Posted on Jan 02, 2017

  • 294 Answers

SOURCE: the brush on my Dyson DC-14 wont spin

hello, have you checked to make sure you have nothing wraped around the brushes ? also it sounds like your belt needs to be replaced.

Posted on Mar 31, 2009

  • 61 Answers

SOURCE: brush bar not spinning

Depending on the make and model the belt may be bad or if it has a clutch assembly then it has gone bad.

Posted on Apr 17, 2009

  • 71 Answers

SOURCE: Dyson - Ball HEPA Upright Bagless Ultracompact and

Hi have you checked underneath to see if the belt has snapped, you will find it either side of the brush, if so you can obtain a replacement at most retails stores but take the model number and make with you, hope this helps

Posted on Jul 19, 2009

  • 2 Answers

SOURCE: motorized brush bar not turning on Dyson Vacuum

Apparent common failure is that either the thin yellow and or blue motor drive wires that run from the LH side of the vacuum where the "control board" is located down into the hinge / ball area become stretched and then fray and eventually break. Happened to my Dyson twice. First repaired under warranty, second took about 20 minutes. You need a Torx screwdriver to remove the LH panel ( 4 screws) and also an access panel (2 screws) at the side of the ball which permits access to the blue / yellow wire connectors. I replaced with a new wire and connectors having fed the wires through the access hole making sure sure enough wire was available for the movement of the handle. Also ensure that when the covers are replaced they do not trap any wires underneath.

Posted on Oct 04, 2009

VacuumRepair
  • 438 Answers

SOURCE: The bar isn't turning on my Dyson Ball vacuum.

Greetings from GoVacuum,

The Dyson DC15 Ball is a two motor upright vacuum. Most other uprights use just a single motor that controls the suction on one end, and the roller brush on the other end.

The Dyson however is different. The DC15 has two motors, one dedicated to suction, the other dedicated to running the roller brush. You should first check to make sure that you in fact have turned on the lower motor for the carpet setting. There are two switches right next to each other, one is for the suction, the other for the roller brush, make sure both switches are turned to the on position.

If both are in the on posistion, and the brushes still don't come on, the machine also has a reset switch for the lower motor. This is here to help protect the belt from burning if something gets stuck in the vacuum while it's on. There is a little red reset button on the top of the roller brush housing (I believe on this model it's on the left side of the brush if you were vacuuming), try pressing this red reset switch.

If neither one of these suggestions fixes your machine, I would personally return the vacuum to where you bought it. There's no reason that it should not work right out of the box, and this may mean that the machine was damaged in shipping.

If you'd like some further help, please let me know by entering a clarification request to these suggestions, and I'd be more then happy to try and diagnosis this further with you.

Was this helpful to you? If so, please be sure to rate the repair tip as helpful, this will help me out a lot. I really appreciate it.

Chris J.
GoVacuum

Posted on Mar 20, 2010

Testimonial: "Was having problem with brush working, your info was very helpful, however, I might have to take it back. Still isn't working. Thanks so much! "

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1 Answer

I just purchased a Dyson big ball multi floor canister, and it is really hard to push on my new carpet at home, any fix?


i just got rid of my dyson dc 39 multifloor big ball vacuum. im guessing you have a high pile rug which the vacuum is not mostly intended for it works best with low pile carpets. that said there is a way, turn the brush part upside down so that the brushes are facing you,, at the front their are two screws if you unscrew them you will be able to lift up just the front long part of the brushroll, it has the option of being screwed on high or low so that you get better vacuuming from high pile carpets good luck

Jul 20, 2018 | Dyson Vacuums

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Dyson small ball multi floor vacuum cleaner purchased in Australia


Aussie electrical current may be different than our US current. England's is. Converters are needed to plug in a toothbrush in England. Likely Australia is the same. We've lived on a dirt road for 32 years, in New Mexico. We call dust "enchantment." Mostly ignore it. Check out the electrical conversion from them to us. Likely there is way to convert their currency? to ours. Electrical currents.

Jan 03, 2018 | Dyson Vacuums

1 Answer

Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

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  • Mar 18, 2016 | Dyson Vacuums

    3 Answers

    Dyson Vacuum, brush won't spin


    I just picked one of these (DC-07s) up at a flea market, and even talked the price down since I didn't see the brush spin when i power tested it. The brush will not spin if (1) the vacuum is fully upright (i.e. the handle is all the way up, or (2), if the brush clutch is disengaged. The system has a clutch to engage or dis-engage the brush, so that you don't have it kicking debis all over hard floors. Looking down from the usual vacuum-driver positing, it's on right hand side of the brush/motor/wheel assembly. A (probably) grey cylindrical knob that can be turned toward you for hard floor (no spin) mode, or away from you to engage the brush for carpet.

    If neither of those works, check that the belt is still attached. Disengage the clutch, turn unit over so you can see the brush. Try to spin it. It should spin freely. Now engage the clutch and try to spin it. If it still spins freely, the drive belt is broken or missing, at which point you'll need to look up the replacement process (not difficult) online and get another belt (or see if it just came loose). The belt is secured under a cross-over piece on the bottom plate for the brush, so it can be a bit of a pain to get to.to check it's still there, so the ease-of-rotation test is easier.

    Hoping this helps, and good luck!

    Oct 15, 2015 | Dyson DC07 Bagless Upright Cyclonic Vacuum

    1 Answer

    How do stop the brush bar for bare floors


    Hi there,

    To vacuum hard floors or delicate rugs, turn off the brush bar off using the silver brush control switch next to the red on/off switch. For further guidance on doing this, please refer to our Support guide:

    http://www.dyson.co.uk/support/dc24/dc24-multi-floor/maintaining-your-dyson-machine/how-to-operate-the-brush-control

    If you'd like any further assistance or advice, please call our customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    May 19, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    Brushes do not turn


    HI there,
    There are a couple of reasons that your brushes may not spin.
    1. The hard floor / carpet dial is set to hard floor.
    2. The clutch to motor belt is broken
    3. The clutch to brush belt is broken.
    4. The roller brush bearings are siezed.
    5. The clutch is faulty.
    THis sounds like a lot of things but if you watch my video I will show you all these issues and you can get your machine going again.
    I also have a blog at vacuumsmart.info if you have other Dyson questions.
    If you need to get a new belt for your dyson or a brush roller you can purchase them online.

    If this is a helpful guide please take a moment to leave a review or rating

    Jan 18, 2011 | Dyson DC07 Animal Bagless Upright Cyclonic...

    2 Answers

    Brush does not spin all the time


    HighnTools posted this solution a while ago. This might be related to your problem:
    I have finally fixed my sister's dyson dc 15 beater bar problem. It was just 2 tiny broken wires connect to circuit board lead to the beater bar. The wires broke where they go through the black rubber gommet. You need a torx screwdriver tx 15 to remove 2 plastic covers to access the wires. When looking at the front of the vacuum, the gray covers located on the right side of the vacuum. 1 big cover with a black rubber gasket and other small gray cover is on the rotating ball area.

    The above was from HighnTools.

    May 11, 2010 | Dyson DC15 All Floors - The Ball Bagless...

    2 Answers

    Brushes are not spinning


    One problem may be that two small wire are broken that control roller functions. See solution with photos at http://bajwa.net/content/dyson-dc15

    Jun 06, 2009 | Dyson DC15 All Floors - The Ball Bagless...

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