Question about Dyson Vacuums
If you followed all instructions then return
Posted on Jun 13, 2019
Your Dyson could be defective, though new.
Posted on Jun 13, 2019
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
hello, have you checked to make sure you have nothing wraped around the brushes ? also it sounds like your belt needs to be replaced.
Posted on Mar 31, 2009
Hi have you checked underneath to see if the belt has snapped, you will find it either side of the brush, if so you can obtain a replacement at most retails stores but take the model number and make with you, hope this helps
Posted on Jul 19, 2009
Apparent common failure is that either the thin yellow and or blue motor drive wires that run from the LH side of the vacuum where the "control board" is located down into the hinge / ball area become stretched and then fray and eventually break. Happened to my Dyson twice. First repaired under warranty, second took about 20 minutes. You need a Torx screwdriver to remove the LH panel ( 4 screws) and also an access panel (2 screws) at the side of the ball which permits access to the blue / yellow wire connectors. I replaced with a new wire and connectors having fed the wires through the access hole making sure sure enough wire was available for the movement of the handle. Also ensure that when the covers are replaced they do not trap any wires underneath.
Posted on Oct 04, 2009
Greetings from GoVacuum,
The Dyson DC15 Ball is a two motor upright vacuum. Most other uprights use just a single motor that controls the suction on one end, and the roller brush on the other end.
The Dyson however is different. The DC15 has two motors, one dedicated to suction, the other dedicated to running the roller brush. You should first check to make sure that you in fact have turned on the lower motor for the carpet setting. There are two switches right next to each other, one is for the suction, the other for the roller brush, make sure both switches are turned to the on position.
If both are in the on posistion, and the brushes still don't come on, the machine also has a reset switch for the lower motor. This is here to help protect the belt from burning if something gets stuck in the vacuum while it's on. There is a little red reset button on the top of the roller brush housing (I believe on this model it's on the left side of the brush if you were vacuuming), try pressing this red reset switch.
If neither one of these suggestions fixes your machine, I would personally return the vacuum to where you bought it. There's no reason that it should not work right out of the box, and this may mean that the machine was damaged in shipping.
If you'd like some further help, please let me know by entering a clarification request to these suggestions, and I'd be more then happy to try and diagnosis this further with you.
Was this helpful to you? If so, please be sure to rate the repair tip as helpful, this will help me out a lot. I really appreciate it.
Posted on Mar 20, 2010
Testimonial: "Was having problem with brush working, your info was very helpful, however, I might have to take it back. Still isn't working. Thanks so much! "
Tips for a great answer:
Jul 20, 2018 | Dyson Vacuums
Jan 03, 2018 | Dyson Vacuums
Mar 18, 2016 | Dyson Vacuums
Oct 15, 2015 | Dyson DC07 Bagless Upright Cyclonic Vacuum
Dec 05, 2017 | Dyson DC25 Animal Bagless Upright Vacuum
May 19, 2012 | Dyson Ball DC24 Bagless Upright Vacuum
Jan 18, 2011 | Dyson DC07 Animal Bagless Upright Cyclonic...
May 11, 2010 | Dyson DC15 All Floors - The Ball Bagless...
44 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: