Question about Kenmore 9387x Top Load Stacked Washer / Dryer
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Posted on Jan 02, 2017
No problem. What you want to do is this, remove the screws from the back panel first to remove that metal plate protecting the wires. Once off you need to take off the two covers on the sides of the control panel. There is one on each side, just pop them off. Once off you will see there is a screw under there holding the control panel in place. Remove the screws and that will lean back. Next take a flat head screw driver and put it under the lip of the lid on the front of the washer. I mean the lip that is about an inch down from the top on the front. Pry up and the whole lid will pop up. You will see the lid switch there held in by a screw, follow the wire to where it plugs in and unplug it and replace with the new one. Let me know if you have any other questions and if this was helpful to you. Always happy to help and good luck.
Posted on Jan 23, 2009
This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.
First, see the Sears parts site for your washer:
Enter your model number (###.#######) and you'll see a list of major sub-components with diagrams and parts.
The Kenmore / Whirlpool top load uses a reversing motor to initiate the pump for draining and the transmission to spin.
If you cannot hear the motor trying to turn the pump, (but the washer will agitate) the problem points to the Timer, or the Lid Switch.
Try to bypass the Lid Switch by removing the Console and jumping the two outermost pins on the switch.
This is a Whirlpool PDF on how these washers operate. It has a diagram on jumping the switch as well as a detailed section on how the transmission works.
If the problem isn't in the switch, and the Timer continues to move, the problem is likely in the transmission.
We had the same problem:
If you lift the lid, put it down again and the washer begins to spin, the problem is likely in the transmission "Neutral Drain Assembly".
Those cams/gears etc. in that assembly keep the washer from spinning until all of the water is pumped out and then go into spin mode. Apparently, by opening and closing the lid, torque from the motor starting throws the cams into the right gears so that the washer will spin.
Ours had the same problem, no spin unless the lid was raised and lowered or we shut off and re-started the cycle.
After looking at the transmission parts list (available on a number of sites) and on the Whirlpool site (Whirlpool makes Kenmore) we noticed that the one of the cams in the neutral assembly which is supposed to have a small spring, didn't on ours when we tore the transmission apart again
Found the part number for a kit (Whirlpool part number 388253 Neutral Assembly) for $15.00 and replaced the cams and gears.
In order to get the transmission out, you have to remove the cabinet, the fabric dispenser and both agitators. The top agitator uses a plastic 1/2" drive bolt (a 1/2" socket extension works well).
You don't have to remove the drum.
Lay the machine down (after disconnecting power and hoses, remove the pump (two clips), the motor (two screws hold two clips on the motor), lift and set the motor aside, remove two 1/2
inch bolts for the motor mounting plate and three 1/2 inch bolts for the transmission. Pull the transmission, remove the clutch (there is a spring clip that holds the clutch on the main
agitator shaft, remove the 8 screws carefully the transmission holds 14 - 15Oz of oil, remove the clip holding the main spin gear on and check the plastic cams.
If the cam that should have a spring doesn't, or the others look damaged, the washer won't go into spin mode.
If that's the problem, install a Neutral drain kit, put everything back together carefully and the problem may be solved.
As an aside, fixing ours cost less than $30 including 80-90 weight gear oil vs. $170 for a new transmission.
Posted on Oct 22, 2009
Appliance parts places don't stock the timers because they hardly ever go bad. Troubleshoot first!
.I am not a repair professional. I am a 78 year old man
who has been making his own repairs for about 50 years. So the washer or dryer ID doesn't mean much to me. I came to fixya looking for a schematic for an really old AM/FM radio and found that more than 4,700 people were asking for help with a washer repair. I recently had a washer repair of my own and at that time I found an excellent video which showed me how to take my machine apart. This video made it possible for me to do my own repair. If you are repairing a dryer or a front load washer I suggest you go to www.applianceaid.com where they have very good step by step trouble shooting and repair information on washers and dryers as well as other appliances. If you have a direct drive top load washer and need help taking it apart this video is an early christmas present. I was so impressed with it that when I saw all these people needing help, I wanted to tell them about it. If you look at the back of your washer and the panel is solid (no small inspection plate to remove which would indicate you have a v-belt drive) chances are you have a direct drive and this video is just what you need. You can see it at www.acmehowto.com You will probably still need help in determining what the trouble is and how to fix it. After viewing the video or if you have a v-belt drive rather than a direct drive, I suggest you go to www.applianceaid.com where they have very good
trouble shooting and repair nformation on most
washers and dryers. I think you'll find what you need
there. Don't worry about the timer, they hardly ever
go bad. Good luck with it. If I have helped you, please rate my advice on fixya.
Posted on Dec 01, 2009
First, see the Sears parts site for your washer:
The following illustrated description should help.
Posted on Jan 26, 2010
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