Brother Logo

Brother Recent Questions, Troubleshooting Help & Support

  • 2K Products
  • 138K Answers

Call Brother printer support number +1-844-919-1777 and get complete solution of your Brother printer issues by our experts

Brother... | Answered 6 hours ago

I had the same problem on 4 Brother HL-5250's, I checked the whole printer, and couldn't find a paper jam, yet the red printer light wouldn't shut off. I finally followed the instructions on Brother's website for removing a paper jam, and the solution for all 4 printers was paper stuck in the fuser cover. See below on how to open the fuser cover.

Pull the tabs at the left and right hand sides toward you to open the fuser cover (1).
  1. a5250_u_g062.gif
  2. Hint
  3. There are 2 kinds of covers at the rear of the printer. Please make sure to open both the back cover (step 7) and the fuser cover (step8).
Here's the link from HP, on how to open the Fuser Cover.

Brother HL... | Answered 13 hours ago

The last time mine did that I found out I had the thread running off the bobbin in the wrong direction.

Brother PC-420 | Answered Yesterday

If you do not have the software for your printer, you can go to and scroll down to the bottom of the page. You will see "support". click on that word and then find downloads and drivers. Identify your printer and download the driver. Then go to your computer settings and make that printer your default printer.

Brother Office... | Answered Yesterday

Hi....I also kept getting the check and rethread upper thread message, I\'d sew about 15 stitches and it\'d stop. Here\'s what I did. On the left of the machine, in the back there is a screw....loosen that screw, take cover off, then lift straigt up and out on the cover that has the 3 on it in your threading seqence. Next, I started inspecting and cleaning the thread route from top to bottom. Lo and behold....I get to the place where you come down the front of the machine and turn to go back up and I spot a little slit in the plastic piece so, when I was threading the machine I guess I was pulling it to far to the left causing it to wear a little slit in that, I finished cutting it off with a utility knife, used an emery board to smooth it down, put the covers back on and it works GREAT!!!! Who would\'ve ever that it\'d be so easy and save me a bunch of money!!! I sure hope this helps someone.

Brother SE350... | Answered on Sep 12, 2019

Contact the vendor to inquire.

Brother Office... | Answered on Sep 12, 2019

The PC8500 does not do free motion well because of its tension design, it is not you.It was one of he earlier machines to set tension by the thickness of the fabric. If you really want to do free motion then it is time for a different machine.

Brother Sewing... | Answered on Sep 12, 2019

I had the same problem. I blew the dust out of the printer, cleaned the rollers, and checked for updates....still would jam in duplex mode. I finally got a bright flashlight and watched the paper through the crack between the back cover and case and discovered the paper was getting stuck under the paper tray. I turned the printer on its front and discovered there was a partial sheet of paper stuck in the paper path. It was difficult to get to but when I removed it, the printer started working correctly again in duplex mode. Hope this helps some of you with the same problem.

Brother Wireless... | Answered on Sep 11, 2019

Not finding what you are looking for?

Ask a Question

Usually answered in minutes!

Top Brother Experts


Level 3 Expert

4345 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18429 Answers

Cindy Wells

Level 3 Expert

6004 Answers

Are you a Brother Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides