It is a flaw well know by users of Canon Powershot and Ixus cameras and
is currently not acknowledged by Canon as a flaw in camera design.
HOW IT ALL WORKS:
Canon E18 error
happens when the lens gets stuck while trying to extend. The camera
will beep a few times and the LCD will display a little E18 in the
lower-left corner. The lens gets stuck in the extended position, and
refuses to move either to focus the lens or to retract when powered
Apparently, people who posted about this incident on
forums say they had to send the camera for repair and that Canon has
horrible customer support and response time.
Here is how the E18 error looks like. You just get a black screen with small "E18" sign in the lower-left corner:
The problem usually happens because dirt or sand get into the lens mechanism. But it seems
that more and more people are showing, who took great care of their camera, and still started
receiving E18 errors.Instructions
If your camera is still under warranty
, the best thing you can do
is to take it to the nearest official Canon repair shop and Canon should
fix it for free.
If your camera is out of warranty
, or if Canon refuses to repair
it for free (happens sometimes if for example they suspect the
camera has not been treated properly) you can try some of
the methods listed here to repair it yourself. These simple methods
have helped a lot of people fix their cameras.
Before trying any of the suggestions, make sure your Canon has fresh batteries and it is in recording mode.
Remove the batteries from the camera, wait for a couple of minutes,
then put them back in and turn the camera on.
Try compressed air. With a fine tip blow off gun and dry
compressed air (20 lbs) set the tip between the lens turret and the
camera body and turn on the air while moving the tip around the lens.
It should remove all dust and sand. Turn the camera on and it should
Another method is to tap the padded USB cover part on a hard surface, for example, a desk. It sounds so simple, but very
often in works.
Try forcing the camera lens:
Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and
the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to
fix. This type of a problem usually occurs if the camera was dropped while the lens was extended.
Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a
"click" as it pops back into place. Try powering the camera back on.
If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the
camera off. Take the camera in one hand and with the other gently take one part of the lens and gently
move it round in a circular movement. Do so with both sections of the lens. You will hear a "click"
as it pops back in place. Power the camera on.
Another version of this fix would be to pull and twist on the largest ring of the lens while turning
the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and
off and take lots of pictures, close ups and distance. Focus should slowly start improving.
If that doesn't work, there is an online guide for dismantling Canon cameras and fixing the E18 error. (NOTE: Try this only if your camera is no longer under warranty!)
It is a great guide with pictures and it can be found at
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