Kodak Office Equipment & Supplies - Recent Questions, Troubleshooting & Support


Call the Kodak customer service number and tell them that you need a new printhead, that's the device that your cartridges fit into.  They know that they have a problem but they will ask you to print a test sheet anyway.  They should ship you a new printhead within about five days - at no cost.  The printhead only seems to last about 4-6 months with my occasional use.  Tell them that they should replace the ink cartridges since you used probably used up the ones in the printer trying to do the diagnostics of cleaning the printhead.  They may not replace the cartridges but we should give them a hard time since it's their problem.

Kodak EASYSHARE... | Answered on Jul 13, 2019


I hear this is a common fault with these printers. Kodak are aware of the problem. If you follow the trouble shooting section on the kodak home page you will be given a reference number and be asked to phone their tech support. Tech support will take the ref number and your address and send you a new print head. They do this free of charge. They don't even ask when or where printer was bought. The only info they ask for is the servive number, which you will find when you open the top of the machine.

Kodak EASYSHARE... | Answered on Jul 13, 2019


You need to phone and talk to the tech and quote the case and order number.
FixYa does not do repairs or supply parts, we only give free advice and solutions to problems except when you want Premiun or on-line chat service.

Kodak Office... | Answered on Jul 13, 2019


the serial number is the same as the service number located at the bottom of the printer or at the top of the printer ink access area.

Kodak EASYSHARE... | Answered on Jul 13, 2019


We've determined that the printhead for your printer may be in need of replacement.
We will review your service history to determine if your printhead usage suggests that another course of action is required to solve your problem. To expedite this process, please complete the mandatory fields below. If we determine that a printhead replacement is necessary, the new printhead will arrive within 3 to 8 business days.
NOTE: If a mandatory field is incomplete, shipment of a new printhead will be delayed.

Kodak Service Number
(7-digit number located under the printer access cover) Call Kodak: All-in-One Printer Phone Support Live telephone support is available in English and Spanish at 1-800-421-6699, 9 A.M. to midnight, Eastern Time, 7 days a week. The expected wait time for phone support is 15 minutes.

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Kodak EASYSHARE... | Answered on Jul 13, 2019

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