Lexmark Office Equipment & Supplies - Recent Questions, Troubleshooting & Support

It is just a faulty cartridge you can take back and change it
Lexmark has this trouble there cartridge go to be really good and not out off date or other makes but there own.

Lexmark E240... | Answered on Jan 11, 2019

Press and hold the Checkmark button and the Right arrow > button while you turn the printer on. Continue holding the buttons, release when the memory countershows, about 10 seconds after bootup. 3. Allow the printer to finish booting up.

Lexmark Office... | Answered on Jan 10, 2019

To do this:
  1. Press Menus button at the lower right-hand corner of the control panel.
  2. Open Menus > Settings > General Settings.
  3. Scroll down and select Quiet Mode.
  4. Select Off and press ?.

Lexmark Office... | Answered on Jan 09, 2019

Use a pair of tweezers and reach in and pull it out in pieces. If you can grab an edge of it it should come out easier. Also if you can get a Xacto knife in there carefully cut across the roller and then pull out the pieces, careful not to cut into the roller.

Lexmark Office... | Answered on Jan 07, 2019

it does it thru the clean maintenance program

Lexmark Office... | Answered on Jan 05, 2019

typically faxing doesn't work on VOIP. i tried many times and sometimes it would go through although it said it didn't. other times it didn't work at all. VOIP has a limited bandwidth and the fax needs to send more info over the line than VOIP makes room for.

to have the best luck, stop all downloads and other network traffic while attempting to fax, so that there are no other programs or devices using the internet. the fax will have its best chance of working that way, although it probably still won't

here are some very good tips as well:

Lexmark X4270... | Answered on Dec 28, 2018

I suggest you find an answer pretty quickly as your printer uses its own ink to clean the heads. An expensive process.

Lexmark Office... | Answered on Dec 27, 2018

1. You can change the copy count under the copy settings in your Lexmark device.
2. Power off the printer. Tap and hold the Go and Return buttons at the same time.
3. Turn on the printer and release the buttons. Now the printer prints the Performing Self Test page and modifies the copy count.
4. Go to Diagnostics and check the page count.
5. Tap Return and select the Preview menu. Choose the Reset Maintenance Count option and press Select to set the count to zero. Print a test page and complete the setup.

Lexmark Office... | Answered on Dec 18, 2018

support lexmark com Has something to do with the cartridge not being installed properly. (Not a paper jam even though the second sheet jammed) Steps to follow are at the website.

Lexmark MX310dn... | Answered on Dec 13, 2018


Quoting from support.lexmark.com above:


Error: "936 Main Drive Motor"; Error: "936 Transport Motor"; Error: "937 Main Drive Motor"; Error: "937 Transport Motor"


The 936 and 937 error codes indicate that the printer thinks there is a problem with the main drive motor.


  1. If your printer is posting one of these errors, turn it off and let it sit powered off for at least a minute.
  2. While the printer is off, open all of the doors and covers on the printer. Also remove the toner cartridge. Make sure there is no paper jammed in the printer. Pay close attention to the area where the toner cartridge sits. The main motor is located just to the left of the toner cartridge.
  3. If nothing appears to be wrong with the inside of the printer, reinstall the toner cartridge and close all the doors and covers. Now power the printer back on. If the error does not return, try printing again.
  4. If the error does not return when you print, continue using the printer. If the error does not return after a few days, this may have been an isolated incident and the printer should be fine.

Lexmark X342n... | Answered on Dec 13, 2018



Quoting from printcopy.info:

111.50 Open-loop printhead error, open-loop sweep state

Remedy:Step 1 Check the LSU cables JVIDEO1 and JGLV1 for proper connection. Are they properly connected? Go to step 2. Reseat the cables.
Step 2 Inspect the LSU cables and connectors. Are they free of damage? Replace the controller board. See "Controller board removals". Replace the LSU. See "Laser scanning unit (LSU) removal".

Lexmark Office... | Answered on Dec 13, 2018

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