Playskool Toys - Recent Questions, Troubleshooting & Support


it is a toy.

it was not designed for repairs, nor would you likely find parts for it.

get serious.

Playskool Toys | Answered on Mar 08, 2018


Search results brought me here in hope of finding location of all of the screws to take the toy apart. All but 4 of the screws are visible when then toy is fully assembled. There are 2 screws behind the ears (pull them away from the head, as they simply snap in place) that require a long shank phillips screwdriver to reach, and the other 2 hidden screws are behind a removable rear base adjacent to the battery compartment That one also snaps into place. Once all of the screws have been removed you can easily separate the front half from the rear half. In my case, there was a bread tie stuck in the fan. No amount of fishing would have removed it. Cheers!

Playskool Busy... | Answered on Nov 13, 2016


when waiting a year to try it out , you get what you got and can not complain about it . try a new battery

Playskool Busy... | Answered on Jun 18, 2016


My boy put a little car into one of the animals, so I had to open it to have a look. mujin.jpg

Playskool Busy... | Answered on May 24, 2016


Hi, I purchase from amazon last time for my kid. here: New 1st Steps Collection by Shakira Fisher Price. You can find them for 4.5$ and above... I hope I have helped. cheers

Playskool Busy... | Answered on Dec 03, 2014


Had the same problem - the train at first stopped moving, but still rotated the balls, then later stopped rotating the balls at all. The music still played, though. I found the issue to be a small belt that transfers the motion from the electric motor to the gear system. The belt is tiny (think small rubber band) and lost tension, finally detaching from the system altogether. Getting to it is the difficult part... mind you that taking it apart carries a very high risk of breaking the plastic, so be prepared to scrap the whole thing and buy new.
To fix, start by removing the 7 outside screws to essentially split the train body in half. You'll have to pry off the large green wheel that's opposite the screws (right side of train) - this part carries the highest break risk. Be mindful of a spring (about 1/2 inch diameter) that may go flying - that one goes on the outside of the little inside wheel that moves the balls around.
Once the train is split in half, remove all screws you find, which will allow you to remove the mechanical sections, which includes the battery pack, electric motor, on/off switch, and gear system, including the wheel that moves the balls around. By the time this entire section is lifted off the train body, you'll see where the gears (they're a bit greasy) are attached to the motor towards the bottom of the gearbox. The gearbox itself has 3 or 4 screws to address that will reveal the entire gear system.
I had to take the lower (smaller) gears apart in order to replace the gear belt.
Replace the gear belt with a small rubber band (you'll likely need a small screwdriver to wrap it around the wheels), then re-assemble the gearbox and system. i recommend constantly running the toy with every step to make sure everything's still connected.
with a healthy rubber band/belt in place, the rest of the gear systems will fall into place with enough torque to drive both the train movement and the ball wheel.
good luck

Playskool Busy... | Answered on Sep 20, 2014

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