Riso Office Equipment & Supplies - Recent Questions, Troubleshooting & Support

Sometimes when people lift the machine, they don't use the handles, there is a plate underneath the paper tray that bend, bend it straight and all will be fine

Riso RZ220... | Answered on Aug 26, 2019

this is a very tricky problem on the main motor ther is a steel cap covering a strobe disk and a sensor the sensor is dirty or faulty to get to it you have to take out the main motor

Riso RZ220... | Answered on Jun 19, 2019

Error code a06-403

Riso RZ220... | Answered on Jun 07, 2019

Clean the cartridge with alcohol, dry, put it back in .

Riso RZ220... | Answered on May 23, 2019

P01-538 is Print drum is not locked during operation. ( Drum lock sensor: OFF ) Check the drum release handle has not been forced to the "squeezed" open position.

Riso RZ220... | Answered on Apr 15, 2019

riso ks 800 error code c-7

Riso RZ390... | Answered on Mar 15, 2019

Depending on the error code, below is the list of error codes with explanations


Riso RZ220... | Answered on Mar 15, 2019

P04-513 is an ink overflow error.
the easiest way to fix it is to run the drum dry.
here is how:
1. turn the machine off by the power swith.
2. hold the left and right print position buttons and turn on the machine.
3. when the machine starts it will show you some numbers.. perss either the clear or yellow reset button to show 0000
4. now enter 81 and press start and the machine will make a master.
5. once the machine is done press the clear or yellow clear button to return to 0000
6. next make suer you have plenty of paper and enter 888 and press start.. the machine will start making copies of the test pattern. (if it jams a lot you may want to use speed 1 or go to step 4 and use code 80 instead)
once the copies start coming out light you can press the stop button and when the machine stops turn it off and back on normally.

Riso RZ390... | Answered on Mar 15, 2019

If its CR or TR, E-01 is main motor lock. turn off machine and hold reset button in while you turn the machine on again. Make sure your master removal unit and master feed unit are closed corectly.

Riso RZ220... | Answered on Feb 28, 2019

where can i find the Riso RZ Paper-feed-tray upper or lower safety switch

Riso RZ220... | Answered on Feb 28, 2019

This is for master drawer not responding to green light to be released question. Try turning ON machine (turn off first) while holding down the reset button. Also a mechanical way is a small hole to insert a pencil, eraser end first, just below green latch area. Just insert hold in while squeezing release latch. to drawer.

Riso RZ390... | Answered on Feb 21, 2019

You will need to go into service mode, to input the value on the machine for the ink color the value is 1-black or 2-color.

Hope helps.

Riso Office... | Answered on Jan 12, 2019


Riso RZ220... | Answered on Jan 11, 2019

goto the support page... on the top colorfull bar and from there goto technical support then create an account and find your driver...

Riso RZ390... | Answered on Jan 05, 2019

T01-520 is not drum stick. All the All 520 errors refer to main motor lock/ motor limit sensor faults (T01 is fault that requires maintenance). Drum error is T01-520-520. In your case 520 is the problem code, not the area code. It is not the drum stuck, it is the main motor because there is a fault.

Replacing drum won't help , since the fault concerns the main motor.
It would be useful to know if there is an area code after 520.
Print this out, and read here how to check new Riso codes.

Riso Office... | Answered on Jan 03, 2019

Please I need a solution to riso ez 231 p-96-569

Riso Office... | Answered on Oct 22, 2018

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