Toshiba Portege - Recent Questions, Troubleshooting & Support - Page 2


Only a select few (very few) M400's have a 3G wireless module, and from what I understand they do not use a Sim Card as they use CDMA technology. You can tell if your unit has the 3G unit with several different ways.

A. Check the device Manager

B. Try and install the 3G power management driver, and see if it loads.

C. Check using Toshiba Utilities if installed

D. This is the hardest way, but the best. Remove the keyboard, and if the 3G unit is installed, it will be at the top right hand side of the case under plastic film. (I have had three M400's, including the top of the range one that I am writing this on, and I have never seen a 3G unit).

If you do have the 3G unit installed, look for an ESN number. You should then be able to then call Verizon and have the service activated.

G-Luck

Toshiba Portege... | Answered on Jan 19, 2015


I am also having the same issues with my E-295c tablet as well. Were you able to figure out what your problem is? I thought mine may have been my port replicator, but it continues after removing that. And mine always seems to do it for sure everytime I have a full screen video playing. Thanks!

Toshiba Portege... | Answered on Oct 29, 2014


There are probably not enough Toshiba tablet experts on line to assist you with your problem.
Assuming that you have removed all external devices connected to the device and the battery is fully charged. Batteries themselves have a device inside them that will shut down when they overheat or if you draw to much current from them. I'll assume its not the battery.
When a tablet freezes or locks up, it is either a hardware problem or a software problem. The hardware is harder to fix as it may require looking inside the device at the electronics.
Software is perhaps an easier place to start to prove if it is a hardware or software problem. The software divides into 2 categories. The Apps that run on the device and the Operating System that manages the device and the user queries and the data coming & going.
So, the things that you can try are:
1. Do a complete tablet reset. The buttons you use and the method will be in your manual or find the manual as a .pdf file on line.
This restarts the complete reset & power up of the device.
2. Throw out all Apps that have been loaded since purchase. Then reset & test for fault. Assuming of course that you have a backup of all your purchases (Music, Apps, Movies, Books etc)
once you have done all this you have completed the software side of diagnosing the problem. If still not solved....
3. The hardware may be faulty or bad. If your not qualified yourself to take it apart then take it to a Toshiba dealer for repair or Warrantee replacement. Record it's serial number first.
5. So... like so many other people... you must have bought this machine because of price, Right? I mean, why else would you buy such an obscure brand of Tablet! Because it was cheap you will now pay the price & perhaps realize why so many people buy the most popular & well supported machines on the market. Android devices are for the Tech guys that like to fiddle & don't like Apple's control or price. So if your not in that class the the options are clear. Although expensive, Apple were the first & are the best in their class.
When did Toshiba start making world class Tablets??? Go Figure!

Toshiba Portege... | Answered on May 18, 2014


The battery may be failing.

Toshiba Portege... | Answered on Apr 11, 2014


When I am not sure what button to push to enter the BIOS, I start at ESC and quickly run my finger down the row of the F buttons. Don't push each button individually as that will take too long, but run your finger from left to right without stopping.

Toshiba Portege... | Answered on Apr 07, 2014


Restart the computer, and force it to boot from the Windows XP CD-ROM. Choose "Repair Existing Installation", and see if that fixes the problem.

It might be better to remove the disk-drive, attach it as a "slave" disk-drive in some other computer, and copy all your files onto an external disk-drive.

Toshiba Portege... | Answered on Apr 07, 2014


Toshiba page is the BIOS first boot page and should boot from either the DVD ROM or the CD ROM then the hard drive. I would go into the BIOS and set it to boot from the hard drive first it is seeking the ROM drive and stopping. If it does not boot to Windows from the hard drive then you have lost the initial boot file.
Or they are corrupted and you will need to restore the computer back to factory settings. You should have the software that came with your lap top it is not really a problem if you follow these instructions. If you have never done a reboot it is strongly advisable to get someone who has done this before to do it for you. I hope that you saved your important documents and files pictures etc to an external source first.
There is another option to watch the screen when it boots see if you can use F10 or F8 or F1 or F2 to get into safe mode during the boot process. It should tell you which key you can use to get to setup from there you can change the boot device process under boot options to hard drive first boot or it may tell you boot order key information. Whatever it is get there and change it to hard drive first boot. I would highly recommend a repair shop or a friend who knows what they are doing if you do not to handle this problem. John

Toshiba Portege... | Answered on Mar 25, 2014

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