Ler03836@rear hatch will not open lock seems to be releasing. almost think that something may be stuck at striker plate?

sill plate/ striker is above bumper and end of cargo floor and locking latch is bottom of hatch

First try unlocking the rear hatch again. If you look closely at the latch. You should see what looks like a "U". Is the "U" open in the inside area? Do you see what might look like a hook that is blocking up the middle and preventing the striker from sliding into place. If you notice that the hook is blocking the hole and hitting the hatch release button didn't help. Either the bungee cord somehow aided in the latch getting damaged or the hook needs to be assisted and pulled back in the released position. To attempt this service. Get a helper, stick a philips head screwdriver through the hole of the hook and apply pressure towards the opening of the "U". While you are applying pressure ask your assistant to hit the open button for the hatch. If after the second try there is no positive result. More than likely the latch will need to be replaced. Good Luck.

First be sure the auto-lock is not on and that the entire liftgate can be opened.

Look for the small rubber button above and on the right side of the license plate. Try pushing that button to see if the rear window hatch pops.

If these efforts don't work, check the fuse associated with the "luggage compartment lid release switch"... it's a 20 amp fuse possibly located in slot 22.

A last resort would be removing the interior panel of the liftgate and locating the latch release for the hatch. You can find a schematic of the rear liftgate in an Internet search. Good luck!

had this problem myself.... you gotta go in through the back and take the plastic/vinal cover off the rear door and look for the lock from the inside..... unlock it .... open the door and then you can repair and lube the mechanism while standing outside like a human being. its not very hard to do.. just take your time and don't force anything.

The most common issue for this concern is the rear lock assembly. The lock has a electrical actuator that locks and unlocks the lock assembly. WHen the actuator goes bad, it no longer can unlock the hatch. You will have to replace the lock assembly to fix this issue. The hard part is that you have to open the hatch to do this. Most of these cars have a manual unlock but you have to find it. Look at the bottom of the interior panel on the hatch, some come with a small cover plate that can come off, inside is a lever that can unlock the hatch. Its best to have the new part from the dealership so you can see what the lever looks like. If you do not have a cover plate, then you have to try and get the trim panel off so you can reach the release lever.

Sorry, I don't have the data now..... but.Some hatches have a manual release on the inside. There might be a small plate near the door center that you can remove and open the hatch with a screwdriver.

but...I'm not sure tho about your car.

if you use a phillips screwdriver and put it in the gap where the latch on the hatch holds onto the anchor plate, while pulling down on the screw driver, press or pull the door release. this should release the latch.

Hope this is of some help.
Ed

This could be a simple door adjustment. Have someone sit in the car while you push in on the hatch. See if the light goes off . If the light goes off, then adjust the striker plate so the hatch closes tighter.

at the latch see if you can maually open and close if you can you may need to adjust striker on the rear floor it may have been moved causing it too hit the outside of the latch

the switch to detect hatch close is not being pressed down ..check at the striker there is a switch there confirm it is is working by pressing down on it with your finger and watching the light on the instrument panel