Bluetooth commands not recognized, have to use phone to manually make calls

Good afternoon Art.

A soft copy of the owners' manual for the 2011 Malibu can be found here:
https://www.chevrolet.com/content/dam/Chevrolet/northamerica/usa/nscwebsite/en/Home/Ownership/Manuals_and_Videos/02_pdf/2011_chevrolet_malibu_owners.pdf

if you scroll through to manual page 7-25 (PDF Page 180), you'll find the info on pairing bluetooth stretching on for quite a ways. It looks like it can practically elope with your phone along with passing along phone calls.

I'm hoping that can help you run through pairing or diagnoses.
(The other thing to potentially look for might be a blown fuse. Forums like this one
Bluetooth phone icon stuck on and radio won work place bluetooth with the Audio System fuse, and say pulling the fuse and then replacing it will reset the Bluetooth as well. The manual noted above, starting on manual page 10-35, goes over the location of all the fuse panels, and pairs fuses to function.

Hope this helps you get to the bottom of it.
Good Luck!
D

Using the
"
Delete
"
Command
1. Press and hold
b
g
for
two seconds.
2. Say
"
Delete.
"
3. Say the name tag you want to
delete.
Using the
"
Delete All Name Tags
"
Command
This command deletes all stored
name tags in the Hands
-
Free
Calling Directory and the OnStar
Turn
-
by
-
Turn Destinations Directory,
if equipped.
To delete all name tags:
1. Press and hold
b
g
for
two seconds.
2. Say
"
Delete all name tags.
"
Listing Stored Numbers
The list command will list all stored
numbers and name tags.
Using the
"
List
"
Command
1. Press and hold
b
g
for
two seconds.
2. Say
"
Directory.
"
3. Say
"
Hands
-
Free Calling.
"
4. Say
"
List

The XE model is not set up for bluetooth

call the GM customer assistance center 18002221020 they will help ,allso have the vehicle ID no.

check on your phone settings that the privacy mode is off. if it is then unpair the device and re-pair the device the pairing code is usually 1234

jaguar parts dept can supply this very easy, contact the parts dept, they have manuals for what each car needs

take it to dealer, you have warranty

try this guy, he has all the manuals in pdf file and if he doesn't, just ask for it
http://cgi.ebay.com/ebaymotors/ws/eBayISAPI.dll?ViewItem&item=180490869526&viewitem=&sspagename=STRK%3AMESELX%3AIT

When u want to pair your bluetooth phone the first time, you must do this in the first 30 seconds after ingnition. This is the only period your audi bluetooth carkit is in search mode. Follow these steps to make it work:

Put your bluetooth phone in search mode, then start your car. Your phone will now detect something like AUDI UHV-1 or similar. Connect to this device, and enter either code 1234 or else code 0000. Your phone will then connect. Command your phone to keep the Audi device listed as a save connection, which can automatically connect. The next time you enter your car it will connect by itself (after ignition that is).

Though the phone paired, is it compatible?  Some phones will pair but not work.  The salesman should have told you about the website that shows which phones are compatible.  When the button is pressed does the radio go quiet?  Is the radio on?  Do voice commands work for the center stack?  will it ring when someone calls you.  If the phone is good, then try the HFL unit.  WWW.HANDSFREELINK.COM