Typically there are plastic cable pulleys used in the seat retraction system that routinely fail. These have been replaced with metal ones by Honda, and are fairly cheap. Save yourself a ridiculous labor charge and go to www.ridgelineowersclub.com and search for seat - pulley - repair, etc. There are excellent descriptions on how to fix it. It will take about 30-45 min max. Make sure to replace BOTH pulleys for the rear seats. This forum is a priceless resource for Ridgeline owners. Honda Ridgeline Owners Club Forums
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