There is a manual trunk release that is inside the car near the rear seats. You must make sure to pull the release towards the tunnel/middle of the car, not out away from it. Apparently, a number of sales people have tried to demonstrate it and by pulling on it incorrectly, broke the inner workings leaving the trunk then incapable of latching closed. The repair is not simple. Something about the cable being encased in a tube that is not straight but curved, so that when you pull on it the wrong way, it breaks something. Lotus is redesigning that component.
Also note you may need someone to gently lift on the trunk as you pull the lever. It should be a yellow lever.
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