Dealer is saying it is because I used copied CDs not originals!!! They said it is in the owners manual not to use copied CDs... therefore they will not fix it under warranty... I think it is complete BS and will be sending Suzuki canada Head office a letter soon.
Complete BS. i worked at a suzuki dealership in australia for three years and this is a common problem among others with there head unit in this model eg. not ejecting cds, numerous error codes non repairable, bad reception, the list goes on. i recommend take it further.
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After a letter and few calls to Suzuki Canada, the dealer replaced my CD unit and it is all good now :)
The Suzuki district service mgr at Head Office even told me this copied/burnt CD issue is nonsense.
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