Either:
1. The Metal Rod connecting the inside door handle to the door mechanism is most likely disconected either at:
a. The inside door handle
or
b. The connection on the door mechanism.
2. The Door Mechanism is not operating correctly.
You should be able to see the door mechanism and the connections. I sometimes use a poskeyt mrror and flashlight to see the mechanism.
A. Check the connections and try moving the metal bar back and forth attempting to open the door.
B. If this does not work: then attempt spraying WD40 into the door mechanism and re-attempt.
C If this does not work: then remove the mechanism and check the inside door connection mechanics.
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