The thermostat may be stuck open, not allowing the the water in the radiator to warm up, or you may have a bad exchange on the dash that won't allow you to turn it from cold to hot.the resevoir is called an overflow resevoir.when the coolant heats up it expands and flows into there, when it cools back down it uses the coolant from the resevoir.
Thats the expansion bottle, to accept excess water when the engine is hot and the water expands in volume. That water returns to the engine when it cools (or most of it)
You heaters will be poor either because air is trapped in the system, or the internal heating radiator (called the matrix) is clogged, or the setting switch to select heat is not functioneing properly.
Your heater matrix has had its day, or your thermostat is not opening properly, dont use the car as it could overheat and blow the head gasket. a thermostat is about $20 I think not sure as im in the UK.
Heater matrix would be a lot more but I have no idea of cost. either way dont use it until you know. Its most likely the thermostat.
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