I play pearls peril, stuck on carnival played this scene for about 4 days and still can't move on

I am in chapter 68 in scene Carnaval Rio in Pearls Peril, why won't it move forward have been playing this scene about 50 times aquired items even one for 30000 upgraded buildings, been on to Wooga support ! Still no answer, why can't someone do something, at least I have gotten to chapter 68 *^*^*^