WE turned it off first,turned it on then repressed the hand push button make sure the lid was shut properly then it popped open.so I started again but made sure that both sides were shut.
Hi
I'm from Freshield Australia and just found this, sorry if its too late.
Please call our customer care on 1300 855 731 during business hours and we can help you solve any problems and guide you through a trouble shooting process.
Regards
Adrian
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