Magellan Maestro 4040 GPS Receiver "email frozen hotmail com" Questions

...frozen at magellan screen and bar is loaded all the way. is i t possible to send a backup to roll back the device or to fix it? Yes, it is possible. Please email me the detailed steps you have taken ...

...frozen after completed the bar. When I press start button of my magellan maestro 3200, blue screen with 100% scroll bar comes....and nothing happen after that. I tried to reset using reset button, ...