Audiovox Richmond 6G40-36F 6-Year Tall Gas Water Heater - Answered Questions & Fixed issues

I am poting this here hopefully it will help someone else. I have a richmond 40 gallon power vent water heater and it was not working. It was flashing 2-3 on the LED. I used this procedure and it started up..

you can reset the control by unplugging the blower during start up, leave unplugged for at least 5 seconds, plug back in and within 30 seconds cycle temp control from hot to low 6 times.

go to home depot

I suspect a bad thermocouple

Replace TRD glass vial: http://waterheatertimer.org/How-to-troubleshoot-gas-water-heater.html#intellivent http://waterheatertimer.org/How-to-repair-Rheem-TRD.html Gene If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

http://waterheatertimer.org/Increase-amount-of-hot-water.html http://waterheatertimer.org/Crossover.html Gene h If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

Copy following link to identify gas control and download error codes and troubleshoot resources:http://waterheatertimer.org/How-to-troubleshoot-gas-water-heater.html#intelliventGeneh If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

Power surge.Check outlet with circuit analyzer.http://waterheatertimer.org/How-to-troubleshoot-gas-water-heater.html#intelliventhttp://www.thetankatwaterheaterrescue.com/forums/forum3/Geneg If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

Suspect the thermocouple that senses that the pilot is lit. This device prevents the gas burner from coming on when if the pilot goes out, but if it's defective could cause the burner to shut down even when there is a pilot flame. Also check the position of the thermocouple in relation to the pilot flame. The tip of the thermocouple should be right in the middle pilot flame.

Copy following link:http://waterheatertimer.org/How-to-troubleshoot-gas-water-heater.html#intelliventGeneh If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

Copy following links to identify gas control valve and download service manual:http://waterheatertimer.org/How-to-troubleshoot-gas-water-heater.html#intelliventkkhttp://waterheatertimer.org/How-to-troubleshoot-gas-water-heater.htmlSystem in lockout: Richmond-Rheem does not post service manuals so they do not have clear repair information for folks:Look for broken glass on combustion floor... order new TRD... clean arrestor screen...http://waterheatertimer.org/How-to-repair-Rheem-FVIR.htmlhttp://www.thetankatwaterheaterrescue.com/forums/forum3/Call a plumber.Replace gas control valve.http://waterheatertimer.org/How-to-replace-thermostat-on-gas-water-heater.html#replaceGeneh If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

Copy following links for specific troubleshoot resources:http://waterheatertimer.org/How-to-troubleshoot-gas-water-heater.html#intelliventhttp://waterheatertimer.org/How-to-troubleshoot-gas-water-heater.htmlhttp://www.thetankatwaterheaterrescue.com/forums/forum3/Rheem/richmond does not post service manuals for theri products.Genehh If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

Copy following links for Richmond/Rheem FV to identify gas control valve and options for replacimg TRD glass vial:http://waterheatertimer.org/How-to-troubleshoot-gas-water-heater.html#intelliventhttp://waterheatertimer.org/How-to-repair-Rheem-FVIR.htmlhttp://www.thetankatwaterheaterrescue.com/forums/forum3/Add comment as needed Gene If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

1) Lockout FV trippedhttp://waterheatertimer.org/How-to-troubleshoot-gas-water-heater.html2) Bad gas control valve:http://waterheatertimer.org/How-to-troubleshoot-gas-water-heater.html#intelliventhttp://www.thetankatwaterheaterrescue.com/forums/forum3/ If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

And your question is?

Open tub spout, open drain valve, open TP valveCopy following links:http://waterheatertimer.org/Emergency-steps-for-leaking-water-heater.htmlhttp://waterheatertimer.org/How-to-replace-TP-valve.htmlAdd a comment and say what you are doing If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

Tom W must have been 'recommended answer' from past answers, and not live answer.What did Tom's answer say?http://waterheatertimer.org/How-to-troubleshoot-gas-water-heater.html If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

Well I you have the problem resolved by now, but I will answer anyhow. This just happened to me yesterday with the same water heater that you have. My problem was that the flame sensor was dirty and not picking up that the burner was lit, so it shuts everything down and goes into lockout mode. I had a similar problem with my furnace lighting system. It is called flame rectification. What actually happens is the flame itself allows a small current to flow through it, so the flame sensor actuall makes electrical contact with the burner. The control senses this connection and knows then, that the flame is on. If it doesn't sense this connection, it thinks the flame is out, so it must shut off the gas valve to prevent a possible explosion. Take your burner out and clean up everything in there, being careful not to break the small glass bulb inside, which is another safety device. Fine emery cloth of a wire brush will clean up the flame sensor good. Also wire brush the burner itself, since this is the other end of the rectification circuit.

1) Type and brand water heater unknown.Copy following link for Rheem-Richmond tankless error codes:http://waterheatertimer.org/Troubleshoot-Rheem-Tankless-water-heater.html2) Question posted under Richmond tank-type power vent.Error code 24 appears to be Rheem-Richmond tankless water heater.3) Add a comment with more information about type, brand, age of water heater including what you have tried so far.4) Call service technician to catch up on required yearly maintenance. If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

The water heater should be filled to the top at all times, there is no water level adjustment. The relief valve is probably failing and needs replaced.

The relief f valves are preset for something like 150 psi. I doubt you have that much water pressure. I would just replace the valve. There is NO adjustment.