did you change OS> did change the OS since bought new?
no OS stated, why does not one person here say what OS is there.???? its half the system. that.
it came new with Linux or windows XP to Windows 8.1
in 32bit and 64bit versions (click control panen, click system)
behold the true OS name and version before your eyes.
its like saying my FORD died, and no model, gee a Model "A:?
here are some facts,
most times.
dead USB is this.
you changed the OS and failed to use the HP driver at HP.com
now 1 usb chip works and the other does notl
my Elitebook does that,
I upgraded to W10 (with zero HP support on purpose)
then USB 3 ports went dead, so had to ID the chip
its a NEC chip the Intel inside is USB2 only.
then the NEC web site had my chip driver.
and now those ports work. See how not saying your OS makes help so hard, this is my example.
first test the ports
only with a test mouse (test all ports now)
think small think simple and a mouse is that.
does that fail, i can think of 100s of USB devices that will fail hard in w10, all old things why not tell the helper what you plugged in.
and be web connected are you.?
tell if DM device manager shows any errors at all?
did you first use device manager, to see that device fail plugged in? and then right click it and pick update this driver.
or did DM shows all USB ports dead.? it just 2 clicks to get there.
then it fails, if yes, then MS does not have the driver,
we can go to MS right now and prove that.
if i get the
HARDWARE IDs out of your Device manager page and look in the MS data base i can see if it is supported.
case in point old web cams not.
old USB wifi dongles not.
and more 100s not and 100s yes.
that is how it works and goes.
now lets got HP.com
and look first there, they made it , NOT MS.
lets say you said w8.1-64bit OS
and i show.
https://support.hp.com/us-en/drivers/selfservice/hp-probook-4730s-notebook-pc/5060893
load all the 4 lines of drivers there.
there are 3 paths here
get the drivers from HP.
get them from MS, automatically PnP or manually (ask now manually)
get them from the USB chip maker, intel or whomever.
if the USB chip really is dead, and the HP driver fails. (I bet not)
then get the hardware IDs.
tell me that and will fetch them for you easy. its really easy if you know how,and all ways how.
if this shows errors , anywhere here, the driver for these chips are wrong.! if you learn how to get the Hardware IDs its 10x more easy.