Rival 3745 4.5-Quart - Answered Questions & Fixed issues

Water Filters Lawn Garden Appliance Parts

I have both parts if anyone is still looking

I actually have that very same crock pot and my dark green crock and solid glass top are in perfect condition, but the electrical cord is starting to tear and expose the wire. I think it's doing this because the cord isn't underneath the unit and is on the very back. Is there anyway to find a new electrical base?? I LOVE my crock pot, especially because it's the perfect size, nice and big for a pot roast. Does anybody want to sell their electrical base? or I'm wondering if should try and sell my dark green crock and glass lid? Is there anyway to buy another electrical base???

You can buy them at most "Small Appliance Repair outlets", and even Sears. On line try: http://www.marbeck.com/crock_parts_rival.html

You can check for replacement parts here. They didn't show any parts listed when I put in 3745, so you might need to check the label on your cooker to see if there's more to it. If they still don't show any parts available, thry give a toll-free number to call where you might be able to get more help.

The Ower's Guide for the Rival 3745 4.5-Quart Crock-Pot Slow Cooker can be found here:

http://dl.owneriq.net/1/1a941b3f-df28-4cb1-b8c4-e50ed3f70a72.pdf

Turning the switch from the off position, the first setting is Low; the second setting is High.

Parts for RIval cookers are available through Crock-Pot.com. They don't show any parts when I looked up 3745. You can try entering the model number from your cooker as they show; maybe there are more letters or numbers and you'll have better luck. If they still don't have parts, you can try their "contact us" link and see if someone there can help.

If you've already tried this, you're out of luck unless you can find a lid from some other cooker that's a close match. Once the manufacturer quits supplying parts, you usually end up replacing the entire appliance. Good luck in your search, and thanks for using Fixya!

Mine does that also. Sometimes the crock will shrink or deform when they fire it to put the glaze on it. It is best to catch it as soon as you open it, so you can return it for an exchange, but if you are willing to wait and spend the time, you can get them to send you a new one. You have to play phone games and ask to get transferred to the right person. If sometimes helps to say that you have been a long time customer and you are always happy with the quality of Rival products, but this one has fallen short of their usual high quality. Etc, etc. Or you can cheat, go buy the exact same model from the store again, and use the new receipt to return this defective one.

web search- rival 3745 parts

Believe or not, go to your local Goodwill Store! They have tons of crocks and the lids and the cookers separate frm each other that have been donated becase one of the pieces was broken and they donated the rest of the pieces. Lids and crocks typically range from $1.99 to $5.99 and you benefit your community at the same time.

sounds like the thermo is not controling the tempt . the heat should bi inside . although the outer may get very hot it should not be as hot as you stated . now if some washed it. and gave it a good dunking then the insul may me wet and the bottom get's to hot. this will require serviceing . ****

Go to amazon.com. I'm sure they have replacement lids for most anything.

Try going to MarBeck.com they are a great source for small appliace parts.
http://www.marbeck.com

1-800-323-9519 Rival's phone number.

From the horses mouth: The stoneware insert can withstand 380degrees fahrenheit, sans glass lid.

You are fine.

The factory could probably ship you a new Stoneware pot, but the cost of the pot plus the shipping cost for that heavy item would probably be as much as a new unit. My suggestion is to replace the whole cooker.

Ray

I see no reason why you cant put the crock in the oven. I recommend you keep the temperature under 375 degrees or so.

Ray

I know you can put it in the microwave, but it is very heavy and could damage the revolving turntable mechanism if your microwave has one. I see no reason why you cannot put it in the oven as well.

Ray

Call the Rival customer care center (call the 800 information operator to get the number) and request a new cookbook and/or instruction manual. They will mail it to you.

Ray

I broke my ceramic liner and researched the internet & 800 #'s.. Here are two sites: www.crock-pot.com (this is for parts & replacements) and the other for Rival is www.rrivalproducts.com.

The 800# is 1-800-323-9579 be sure you have the model# handy for the correct part. Lots of luck

From GE's website.

If you have a warranty claim or need spare parts or accessories, please call our Customer Assistance number.
1-877-207-0923 (U.S.) or 1-877-556-0973 (Canada)
For faster service, please have the model number and product name ready for the operator to assist you. The model number can be found on the front page of your manual and on the bottom of your appliance.

Model Number 169143

Hopes this helps, as I just broke my lid tonight and I am calling them in the morning.