20 Most Recent Singer 9960 - 9960 Quantum Stylist Questions & Answers

I'm looking for a solution to why the thread cutter isn't working. It just pulls the thread into a knot and jams the bobbin case. I was hoping for an answer here but the answer had nothing to do with the question!

Do NOT oil!!

You need to have the bobbin case replaced. I had mine replaced under warranty.

Here is a link to the instruction manual, if you can do a reset it will be in the manual, if not then it is not an option http://www.singerco.com/uploads/download/1242_9960_esf.pdf

I have this problem too. I have traced the problem to a design fault in the thread path. The thread wares a groove in the casing and snaggs the tread causing it to stretch and break. When it breaks it releases so it took me a long time to locate this problem. I have just contacted Singer and am awaiting their response. (See photo) it is my belief that this problem is responsible for needles snapping and a host of other issues. I hopes this helps. It should be an easy fix, it just requires a metal plate to cover the grooves cut by the thread.

This is a sign that your pedal may need to be repaired or replaced. Cheers, Embroidery Services San Diego, CA

the small flat spring on the bobbin holder under which you pull the thread is the tension setting for bobbin thread it extremely delicate and just a partial turn of the screw that holds that spring in place has a large influence on the tension mostly problems here are that the needle tension is insufficient and causes the problems

the movement is set in reverse change the setting to forward

15 J bobbins not just 15

Yes if you know how to locate the fuse and to dismantle part of the machine if need be to access it.

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