20 Most Recent Kobo 6" eReader Touch Edition Questions & Answers

Do you have the proper device driver installed on the computer? :Other info I found online, but have not looked into: Open the Hardware and Devices troubleshooter http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter In addition you can also check if the device manufacturer have driver for the device. For additional help, please see: Kobo Help Forums/Frequently Asked Questions - Kobo eReader http://kobo.zendesk.com/forums/165796-frequently-asked-questions-kobo-ereader Need help with your Kobo eReader? http://koboereader.com/FAQ

Use a paper clip in the little hole on the back.

https://koboproblems.wordpress.com/2013/07/15/how-to-reset-and-factory-reset-your-kobo/comment-page-1/?hc_location=ufi you have looked how to reset your device you may loose all settings but im sure it has a cloud backup as most do good luck other than this perhaps try to wait till it powers off from very low bat i found a few links to forums google search for links kobo reset or factory reset

Try plugging it into your computer with the usb cable. This will start to charge it, and you can also use your computer's a/v program to scan it for malware.

Unfortunately, Kobos weren't designed to replace the batteries. Short of buying a new eReader, reading with it plugged in is the only way around bad batteries.

If the books have been loaded from Kobo, you can go to their site and load them again (for free). If not, you would have to get them again from other sources and may have to pay for them again.

Unfortunately, the batteries on Kobo were not designed to be replaced. If the batteries will no longer accept a charge, it is time for a new e-reader.

Contact Indigo, they'll know more.

You can change the personal information used with your Kobo account in your Account and Profile settings. These details allow us to complete your purchases in the Kobo Store, or let you opt in or out of Kobo email updates and offers.

1. Go to kobo.com
2. Sign in to your account with one of these options, depending on what you see:
   • Click the >Profile icon at the top right of the page, then click Sign In.
   • Click the >Menu icon at the top left of the page, click the >Profile icon, then click Sign In.
3. Enter your username and password.
4. Click Continue.
5. Open your account details with one of these options, depending on what you see:
   • Click the >Profile icon the top right of the page, then click My Account.
   • Click the >Menu icon at the top left of the page, click the >Profile icon, then click My Account.
6. Make your changes.
7. Click Save. Your account will be updated to reflect your changes.

Will one of those extra battery packs work to power the kobo? I just bought a 'pocket juice' at walmart to use with my cell phone. Others are saying it is not worth putting in the real battery. http://www.mobileread.com/forums/showthread.php?t=102752

the lcd backlight called a CCFL tube much like the stip lights has becomes disjointed or has cracked if the screen survived uncracked then its worth getting it looked at by someone who knows LCDCCFL and where to gain a replacement

Type demo off or demomodeoff in the search bar

Clean water, I hope, otherwise chances are much worse. DON'T turn it on. Pat it dry as much as possible, then completely bury it in a sealed jar of uncooked rice for maybe 3 days. After that, try turning it on. If nothing, try charging for several hours. If still nothing, sorry!

that is the mac address.. remove the period (.) and add colon (:) after every 2 characters

Try to restore your kobo account.

I am assuming that you are trying to download the Kobo Desktop App for Windows. If that is the case, then this link should work OK for you: http://download.kobobooks.com/desktop/kobodesktop/kobosetup.exe