20 Most Recent Saeco Vienna De Luxe Espresso Machine Questions & Answers

Hi There is a reset button or buttons depending on the boiler. That may be the problem or if it isn't the reset buttons its the board. If you need instructions for getting into the machine you will need to email me. This one and the next picture is the new style J boiler. The last picture is the old style boiler.
.bansheracer_7.jpgbansheracer_8.jpg The next one is the old style boiler


Saeco Vienna De... | Answered on Sep 15, 2018

I tried to find the location for the right hand side snap for the power supply.

Saeco Vienna De... | Answered on Sep 08, 2018

I had this "Ventilate" problem after descaling my Saeco Incanto de luxe. I tried all posted suggestions within my capability/user level to no avail. Just when I thought I was going to need to contact customer service for repair, I went through the menu settings and selected "yes" for Factory Settings and the ventilate message went away and the machine was immediately "Ready for Use". Weird, but it worked for me.

Saeco Vienna De... | Answered on Aug 21, 2018

Sounds like it could be a simple fuse in the machine or just needs a reset code

Saeco Vienna De... | Answered on Jun 13, 2018


Sorry but this device is specially made to be , so called , NOT FIXED!

You can still contact the shop/store where you bought the product and ask for a repair.

Saeco Vienna De... | Answered on Jan 20, 2018

You need to be sure the removeable grinding surface is clean and not clogged. If it is not clean, water has problems passing through the screen and the water cannot escape, staying in the puck...

Saeco Vienna De... | Answered on Apr 16, 2016

when you remove the brew groupyou see a plastic piece with 2 seal on it at the bottom of that there like a funnel with little hole hole get block with old coffee clean that so extra pressure come out thereif its block its should be full of water in there and for our slow brewing did you change coffee brand defferent expresso bean diff setting dont forget if you move the setting 1 move it only when our grinding coffee 2 when you move the setting dont forget to make a least 2 or 3 cup before moving the setting again let me no pierre

Saeco Vienna De... | Answered on Feb 13, 2016

It would be cheaper to check the thermostat and heating element first and the wiring continuity, although I am not sure if you can find the replacement parts. If you can't, then it looks like you have no choice but to replace the entire assembly.

Saeco Vienna De... | Answered on Feb 13, 2016

The coffee residue is the result of the machine relieving its pressure into the drip tray. When it relieves its pressure, a little coffee residue with some water is released also, otherwise you would have an explosion of coffee inside your machine. If you are getting dry coffee in the drip tray you are getting an overcharge and that is not good. If you get residue under the drip tray, you have a blocked drain in the back of the machine just above the center of the drip tray.

Saeco Vienna De... | Answered on Dec 24, 2015

3 things
1. Grind is too fine. Move to a very coarse grind, say 16.
2. Move the small knob to the - side and try again.
3. If that didn't work your going to have to clean you grinder.
Need instructions? email me.

Saeco Vienna De... | Answered on Dec 16, 2015

Yes the gears have been damaged and needs to be replaced.

Saeco Vienna De... | Answered on Jul 16, 2015

Usually that means that water is not going through the brew unit.
Could be 1 of the following
Issue with Brew unit itselfUsually the shower screen Coffee is grinding too fineTry increasing the grind size number in the bean hopper. Increase by 2-3 numbersYou will not see a difference until the 3rd or 4th cups. Boiler valve is broken.Would need to go to a service center. Our Service Center is located in New York
Service Center for Saeco Gaggia Rancilio Spidem Starbucks Espresso Machines

Saeco Vienna De... | Answered on Jun 03, 2015

Solid red light is a ventilate light.. Try Priming the machine to see if the light goes away.

Something may be in the flow meter. Its the while device between the water tank and the pump of the machine. You would have to open the machine and clean out the flow meter.

Also, if you haven't descaled the machine already, I would start there.

Saeco Espresso Parts Brew Groups Pumps Boilers Water Tanks Drip trays

Saeco Vienna De... | Answered on Jun 03, 2015


Contact Saeco USA and see where they have a local service for Saeco.

Saeco USA Inc.

7905 Cochran Road Suite 100
Glenwillow, OH 44139
Tel. 440-528-2000
Fax 440-542-9173
E-mail: info@saeco-usa.com

Visit the Web: www.saeco-usa.com


Saeco Vienna De... | Answered on Jun 03, 2015

drain it turn it upside down and see if you can shake the clip out contact the manufacturers webiste and perhaps tech support can help you

Saeco Vienna De... | Answered on Apr 21, 2015

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