Saeco Vienna SuperAutomatica Coffee Maker/Espresso Machine - Answered Questions & Fixed issues

This needs looking at by a Saeco repair shop - the brew unit travels in a distinct 'pathway' from being empty, to filled, to coffee being tamped, then to being emptied. Yours is obviously not working as intended. It may be the brew unit needs lubricating ( NOT OIL) or it may be the gear system that drives the brew units movements that needs attention. Cheers Mike.

(Besides the possibility of being clogged) there is also a microswitch which controls when there is enough coffee. If this switch isn't working properly, the machine will keep grinding coffee indefinitely. The microswitch has code XCC5-81 (you can look for it on e.g. Ebay: http://www.ebay.com/itm/Schalter-Mikroschalter-micro-switch-XCC5-81-P5-Saeco-Incanto-Magic-Vienna-Royal-/301012989303?hash=item4615c5b577:g:EvAAAOSw4CFYyrfB). For the diagram, visit (page 7, No. 7): https://www.cerinicoffee.com/content/Diagrams/Saeco_Parts_Diagrams/Fully_Automatic/ViennaBlack.pdf

Too few indications. Generally coffee ground too fine. Hope that helps. M.

Sounds like there is not enough coffee to make a solid puck. If you get crema, grind coarseness sounds ok. A finer grind will produce less coffee grounds for the puck and increases chance of clogging. You may have to balance grind size with amount of crema to get solid puck. Big problem with these is you want dark roast for espresso, but oil on beans clogs grinder. Are you using a dark roast? A medium roast works better in these. Or, can you increase the grind time? My Super-auto had a program option to increase time. But not in reg instructions. Got it from authorized repair facility.

can depends many factors, try to grind finer coffe powder and warm well the machine before starting to brew coffee. If the grinder does not make finer coffe powder then you must contact the service, check if blades are in place before calling them...

Try changing the water inlet seal under the water tank (part # NM05.006)

Hi, I had the same problem. The motor ran too slow because it did not receive the adequate amount of power. The power is handled by a small part on the circuit board. I replaced it by a part I bought on ebay called Transistor BD245C (or TIP 33C). Now it's working perfect again :-) Details can be found on ebay by typing '262197092158' in the search box. Although the page is in German, it has several pictures that make clear which part is meant. Good luck!

what exactly must be cleaned? you mean the tray for the used coffee grounds or other components?

is just normal after you brew coffee that the used coffee pucks get off the machine

Hi,

Make sure the magnet in the water tank flow up when you fill it with water.

Best regards
/Mirran

the problems come from microswitch 7!!!

You need to "fool" the machine that the waste container, the brew group and the front panel are in the correct position. You do this by inserting something thin, for example a plastic knife into each slot inside the machine. You will need three plastic knives. Make sure that the machine is on then put one in each of the slots at the same time. The machine will then begin its self test procedure and return to the starting position.

Sounds like the grind is too fine. If its (the big knob) below 8 in the bean hopper, turn it to 16. You can turn the knob to a larger # anytime but you have to be grinding to turn to a smaller #. Make 3 coffee but push the button when it starts to brew to stop the brewing until you get to the third coffee and just let this one brew. If it brew correctly then turn the knob down to a # a couple higher than you had before.

I can't say for sure as this brand isn't in my stable but it's most likely detected a lack of water in the steam boiler. This could be because the fill vale isn't opening to let water in, or the fill level probe may be scaled and the boiler is actually over filled because it's leaving the fill valve open. check the probe for scale, check the operation of the fill valve if fitted and check continuity through the element.

Water is not being drawn from reservoir into boiler. The valve at the base of the boiler seems to function properly. After repeated attempts, I am unable to prime pump and fill boiler with water.

Could be a block pipe. Can you get water out from the steam spout?

Hi There is a test mode for the Digital and we can see if you have a bad power board. Turn the machine off in back. Push and hold the small coffee button and the menu button (top left) at the same time and while you are holding the buttons turn the machine on. Release the buttons and you should have numbers in the display. If you can push the bottom left button and the machine makes a sound like the motor is moving, turn it off and then back on. If you don't get the message now you should really clean and lube your brew unit.

Hi! Find your make and model number and search the web and download the manual in PDF form.

There could be several different solutions. 1. Is it plugged-in? (Don't laugh. I once drove 3-hrs to a service call and the dishwasher was unplugged) 2. It could be the heating element has gone bad. 3. There could be a disruption in the electrical circuit somewhere, i.e. power cord, transistor, thermostat, etc... The most likely cause is #2.

Notice if you can hear the pump when you are opening for steam.If you dont hear it ther is a problem at the switch.If you hear it then the tube is just blocked with milk.