20 Most Recent
Barnes & Noble Nook HD Questions & Answers
Nook HD+ hard restart
Sadly, the only cure is to do a factory reset. BEFORE YOU DO THAT, realize that you may lose what you have put onto your Nook since you bought it. The good news, is that you can reclaim all the stuff you bought from Barnes&Nobel (nook.com). You only really lose the stuff you put on yourself. I suppose you have a backup of your personal stuff stored onto your computer. How do you do a hard reset? You press and HOLD the power button for about 20 seconds.
Will not stay on unless the charger is plugged in
Your battery is failing.
Either replace the tablet (if still under warranty), or get a new one.
Save all that you can onto another computer, and move the stuff onto your new one. The Barnes and Noble items (ebooks and music) are saved under your account and password at the B&N site.
While it is possible to rip open the tablet to replace the battery, is not recommended. It is a difficult task that will damage the case.
Wont stay on unless charger plugged in. At100% charge
Your battery is failing.
Laptops have the same problem. Either replace the tablet (if it is still under warranty), get a new one, or tear it open to get a new battery.
If you get a new one, you can move all the non Barnes and Noble items onto your computer. Anything you bought from Barnes and Noble is stored under your account and password on their server.
Then, do a factory reset on your old one.
It is usually NOT WORTH IT to rip open a tablet to change the battery.
My nook did a factory reset, where are my books?
If you log into Barnes and Noble under your account, you can retrieve all your items THAT YOU BOUGHT FROM BARNES AND NOBEL. Any thing else, (free ebooks from gutenberg.org for example.) are gone.
You can back up photos, music, and non-Barnes and Noble items to your computer.
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