20 Most Recent Brother DCP 165C Compact Color Inkjet Multifunction Printer - Page 8 Questions & Answers

This is a common problem that Brother will pay to repair. You need to call 1-877-brother and tell them the problem. They should then get you set up to have the print head replaced.

check the ink of printer if it is filed then check the buss cable which is attached to your cpu

Hi

The brother printer's cartridges do not have smart chip hence its a mechanical problem in the cartridge hence remove all the cartridges and inspect with a spot light in the cavity where you install the cartridges there may be something causing the sensor to malfunction. And at the same time try to shake the cartridge a little and then install back slowly as there is a lever which is present in the front portion of the cartridge and this what the printer looks for.

DO RATE MY SOLUTION

Not all printers work with later OS. Go to brother.com and download the install program for the printer, if one is available. Do not use plug and play as many features will not work.

1. Unplug/disconnect the power cord from your printer
2. Press Set button,while holding the Set button re-
connect the power to your printer
3. The Error code will be display "Machine Error 46"
4. If the Error code appear, press the "arrow up button"
( ^ ) there will be numbers that are going to be display.
5. Choose 8 then press Set Button
6. Press Arrow Up button again then Choose Zero (0) and
press Set Button Again,now you will enter Service Mode.
8. Press "Mono Key/Button" 25 times or until "Purge Counter Appear"
9. Now press arrow up (^) again then choose "2" press Set Button
10. Press Arrow Up (^) again then choose "7" press Set Button
11. Press Arrow Up (^) again then choose "8" press Set Button
12. Press Arrow Up (^) again then choose "3" press Set Button
13. The purge counter will be reset to Zero.
14. Now Press Stop/Exit Button
15. You will return to Machine Error 46
16. Press Arrow Up (^) then choose 9 press Set Button
17. Press Arrow Up (^) again then once more choose 9 press Set Button
18. Your Printer will reset then wait until it power up again.

Either the cartridge is empty or its not being detected by the sensor. Even the print head may be blocked. Did you kept printer for some time w/o black ink cartridge? In such cases the ink gets dried up in the head.
You got to take professional help in opening the top & removing the scanner and then cleaning the sensors. Even Print head may require 'steam' cleaning.

1) Enter machine maintenance mode (on MFC210C all four photo/copy/fax/scan lights flash in maintenance mode). Care is needed in maintenance mode, otherwise critical settings may be inadvertently corrupted.

FAX models with numerical keypads: Press the Menu/Set, *, 2, 8, 6 and 4 keys within two seconds. (if you fail to complete the correct key sequence within two seconds, press the Stop key to try again).

Other (non-FAX) models: Press the Menu/Set and Black Start keys. Next press the "up arrow" key four times to enter the maintenance mode).

2) Press the 8 then 0 keys in the initial stage of the maintenance mode to call up the machine's log information list (function code 80).

3) Press the Black Start key several times to scroll through the log information list to reach the purge counter. The purge counter is the 25th item in the list.

4) Press the 2, 7, 8, and 3 keys in this order to reset the purge count to zero.

5) Press the Stop/Exit key to return to the initial stage of the maintenance mode.

6) Press the 9 key twice to return to the standby state.

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

troubleshoot and routine maintenance

brother dcp165c printer
user guide 50 eror

In most cases the printer driver software can have errors while being in use or is shut down. So to reset remove your printer from the PC and uninstall the printer software. Now reinstall the printer software and then connect the Printer to be detected as a new hardware as it will be installed. Now check the printer properties to see the ink levels.
Activate head cleaning before a test is taken . Sometimes it is possible that the head is not reacting to the need of the PC command or can be an issue with ink drying or poor ink cartridge contacts. Sometimes the power supply unit must be checked as a poor SMPS unit can deliver low voltage and cause issues to the printer function. Check all the leads and connections of the mother board , the tags to the ink cartridge. Also check the mechanical settings of the ink cartridge , if jammed or tight remove motor and manually free the drive before it is set back.

On a DCP-165c the error code 4f refers to the printhead voltage. Repair order is as follows: carriage PCB first, head/carriage unit second and the main PCB last.

• Try restarting the printer, or unplugging it and waiting a few minutes to turn it back on
• Please reply if you have any more questions. Good luck! (Please give a thumbs up, I am doing this for a summer job!)