Top 20 Life Fitness 9500HR Next Generation Remanufactured Treadmill - Page 3 Questions & Answers

Get back into System test hit enter it will automatically to a check once completed. Then go to Lift motor module Go to manual incline and go to maximum incline then to 0 incline then get out of system test unplug unit for about 30 seconds. Then plug unit in if this does not work the limit or home switch may be the culprit

If the is a Next Gen unit need to enter Diagnostic menu by pressing and holding pause then press clear twice. Continue to hold pause until until read service menu. press any arrow up and select system test ,then press enter the display will begin to automatically scroll thru available options. press enter to access Main Motor Module the next window will be Speed Automatic.
Upon entering this test mode you will able to check the drive motor and motor control board. By using the the speed arrows you will be able see the actual speed if functioning if not it could possibly be the speed sensor or wire harness ( SIMPLE CONTINUITY CHECK WILL RULE IN OR OUT THE HARNESS ) and point the problem. Now if their is no belt movement then hit clear and proceed over to SPEED CONTROL ERRORS hit enter this test allows seeing the motor controller conditions that are being displayed on the motor controller display if any of these come up then the controller need s to repair or replaced:
Max Temperature, Maximum voltage, Fault Line 1 error, Static current trip and dynamic current trip ( this also can a running belt tension this can result in a cannot obtain speed error message ) hit clear to get out of diagnostic once you eliminated the problem. Good Luck!!!

Get a hold of National Gym Supply @ 1-800-496-7278 They can either repair or exchange the board

replace the keypad you can find on www.gympart.com to make the change you must remove the screws that are behind the console and then lift the cover art display, Remove the keyboard damaged and then you put the new

Take the end caps and motor shroud off visually inspect the frame tension bolts to see if anything is bent. then loosen, ( count how rotation it took to loosen the so when tighten the belt up you won't have to guest at the tension ) the belt and edges of the belt to see if the weave is uneven this cause the belt to travel. If you can tip the treadmill on its side to inspect underneath to see if anything skewed. Take your time and observe the mechanical operation you may have the above a 1/2 a dozen time before you see the problem, other than that anything short of replacing the belt this my recommendation. Good Luck to you

Hi, there is a service bulletin for this problem.
1) perform a continuity test on the power cord between the earth pin at the plug and any exposed metalwork of the treadmill (say an exposed bolt). If you get a reading of less than 1ω - that is good. If higher than this, try another part of the treadmill or trace the cause.
2) Ensure the Power outlet has a good ground - Your electrician could verify this for you.
The most common problems are static buildup on the Striding belt caused by users wearing polyester and scuffing their feet as they are running. This causes static buildup which gets discharged through the user when they come into contact with the treadmill frame.
Happy hunting

To get to the service menu start by pressing the pause button and keep it held down as you hit the clear button twice. The treadmill will reset and go into the service menu, and now you quite pressing the pause button.

You need to press and hold Pause,press clear twice. Continue to hold pause until the display reads SERVICE MENU. Press any up arrow and select SYSTEM TEST. then press enter in the desired mode,then the display will scroll automatically though available options. You want the first option which is SYSTEM COMM TEST hit enter upon do so it will perform test to communicate with all module within the treadmill. If a module does not respond to the upper console the a error message will display.

You can possibly try this site http://www.treadmilldoctor.com/Safety-Keys_18

Depending on the malfunction you may need to repair or replace the motor controller board. Need to get into diagnostics by pressing and holding the pause button then press the clear button twice. Continue to hold the pause until the display reads service menu. Press any arrow up or down to select system test, then press enter in the desired mode. the display will begin to scroll automatically thru available options. You will be looking for Main Motor Module press enter then scroll thru until you see speed control errors if any one of these current errors are listed: Max Temp Trip, Max Voltage Trip, Fault line 1 Error then the Motor controller is defective.
Here is a company that will exchange or repair your board National Gym Supply @ 1-800-496-7278. Warranties on the exchange is 1 year and repair is 90 Days

I'm sorry to say that using the acid base solution destroyed your function pad and will need to replace. Any clean must be done with simple green or warm gentle soapy water. Contact Life Fitness1-800-351-3737 or Nation Gym Supply 1-800-496-7278 give Model and Serial Numbers. Either company will help you.

Unplug unit open the motor shroud and inspect all wire connections to see if any rodent activity may have occurred. They could have built a nest inside. If you spot and damage then I suggest you call a qualified servicer to further assess the unit. Call Life Fitness @ 1-800-351-3737.

Every time I have gotten this message, I have had to replace the motor controller.

I'm not 100% familiar with your specific model, but I have to assume there's a reset button somwhere on the main console. A reset should return it the original factory settings. If there's no reset try unplugging unit and waiting a couple of minutes before plugging it in again.

Best place to start is to call Life Fitness and their # is 1-800-351-3737 they may have the board in stock keep your fingers crossed

What battery?

Unplug the treadmill . Remove front cover. On the right hand side if you are facing the front - in the siderail is a white switch that tells the treadmill it is all the way down. Check that it is in place and clean.
If you plug the treadmill in.{Do not touch any thing in the motor compartment} When you press start it should go all the way down [home] to contact the switch. You can also see the lit motor turn at this time before the belt will move it must be all the way down.

Every time I have gotten this message, I have had to replace the motor controller.

Try Carolina Technical Services in South Carolina for all you East Coast guys. They charge flat rate of $175.00 and have a 90-day warranty. Also great turnaround time. Carolinatechnicalservice.com. 864-504-7303. Sure beats sending to California and having to wait for 3 weeks.

This is in manager settings. I dont know off hand on the next gen, but on the TI it is hold pause and press clear twice then use arrow keys to navigate. I will check tomorrow and get back.