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Kocaso M1050 Questions & Answers
When I try doing a hard reset. I can not get it to boot beyond the green Android guy. It shuts off or will not get me to the choice menu. Any suggestions?
On an android tablet of mine I have to hold the power and the volume (-) button down at the same time and keep holding them for about fifteen to twenty seconds until finally a menu with green text comes up. To select the text option I want, I have to scroll with the volume (+) button and when I'm on the right option I have to activate it using one short push of the power button.
The option I choose to do a hard reset is *wipe data/factory reset*. On my tablet, when I choose and activate this option it takes me to another screen with about six lines of *no no no* text and one line of the reset option. I have to scroll to the reset option using the volume(+) option and again use a short push of the power button to activate it. Then, it does it's thing and turns off. I then give it about ten seconds and then I hold the power button down for five or so seconds and it then it reboots to factory fresh condition. It takes a couple of minutes to get it done I guess because it's reloading all the apps, etc.
3/29/2015 2:01:09 PM •
Kocaso M1050
•
Answered
on Mar 29, 2015
My tablet M9200 will not turn on
Please make sure the tablet is charged for at least 4-6 hours. Also, make sure the correct button is being used, oftentimes we hear the back or home button has been used in error. If the issue persists, you can try performing a power reset. There should a power reset button near the charging port. It looks like a tiny hole. While plugged into the charger, use a paperclip to push the button inside this hole for 3-5 seconds. If it turns on, please allow it to charge for 4-6 hours before using it. If you leave it on the charger for longer than the allocated time, you will go back to having the same problem as before. If the power does not come on, please leave it plugged up for 4-6 hours then disconnect it from the power and turn it on.
If your tablet does not have the reset button: With the tablet plugged into the charger, hold the power button for 10 seconds then click the volume up once. If it turns on, please allow it to charge for 4-6 hours before using it. If you leave it on the charger for longer than the allocated time, you will go back to having the same problem as before. If the power does not come on, please leave it plugged up for 4-6 hours then disconnect it from the power and turn it on.
Support Troubleshooting Guide
2/22/2015 10:18:02 PM •
Kocaso M1050
•
Answered
on Feb 22, 2015
No power on
Please make sure the tablet is charged for at least 4-6 hours. Also, make sure the correct button is being used, oftentimes we hear the back or home button has been used in error. If the issue persists, you can try performing a power reset. There should a power reset button near the charging port. It looks like a tiny hole. While plugged into the charger, use a paperclip to push the button inside this hole for 3-5 seconds. If it turns on, please allow it to charge for 4-6 hours before using it. If you leave it on the charger for longer than the allocated time, you will go back to having the same problem as before. If the power does not come on, please leave it plugged up for 4-6 hours then disconnect it from the power and turn it on.
If your tablet does not have the reset button: With the tablet plugged into the charger, hold the power button for 10 seconds then click the volume up once. If it turns on, please allow it to charge for 4-6 hours before using it. If you leave it on the charger for longer than the allocated time, you will go back to having the same problem as before. If the power does not come on, please leave it plugged up for 4-6 hours then disconnect it from the power and turn it on.
Support Troubleshooting Guide
2/22/2015 9:21:30 PM •
Kocaso M1050
•
Answered
on Feb 22, 2015
I cannot open the back to fit my simcard
There is no SIM card slot on the Tablet, you have to purchase a separate and compatible 3G adaptor to put the SIM card in.
You insert this into the USB slot and then program the Tablet to use it, with the correct suppliers details.
2/22/2015 7:19:51 PM •
Kocaso M1050
•
Answered
on Feb 22, 2015
Start up
SAFE MODE OPTIONS
1. Press the System or Menu Button in the lower left corner and navigate to Manage apps.
2. Find the most recent app you installed.
3. Force close it.
4. Disable it if possible.
5. Remove this app.
6. Reboot the boot to see if the Safe mode is gone.
If the Safe mode label is still present, the article suggests that it may be necessary to press several keys to achieve the removal of the Safe mode label and its effect of suspending the other apps. In essence, we now move to the second discussion of entry into Safe mode:
1. Safe mode can be entered by pressing buttons at start-up. .
2. It is not known exactly which buttons were pressed but it mostly likely was the System and Home (center big button) and maybe even the Escape/Back button on the right.
3. The right combination of buttons, which supposedly are the same to enter Safe Mode, are the same to exit Safe Mode.
4. If you are certain you entered Safe Mode by accident - meaning you know you did not recently or just now installed an app that force closed Android, then you just have to find the combo to exit it.
5. Try pressing the volume buttons might clear the Safe Mode on the first reboot after initial entry into Safe Mode.
6. If the Safe Mode label disappears after pressing the volume buttons, your phone is okay.
7. If the label is still present, try rebooting the phone again.
Safe mode in Android what to do if you see that label on your screen
2/22/2015 6:17:31 PM •
Kocaso M1050
•
Answered
on Feb 22, 2015
Tablet wont charge
Please make sure the tablet is charged for at least 4-6 hours. Also, make sure the correct button is being used, oftentimes we hear the back or home button has been used in error. If the issue persists, you can try performing a power reset. There should a power reset button near the charging port. It looks like a tiny hole. While plugged into the charger, use a paperclip to push the button inside this hole for 3-5 seconds. If it turns on, please allow it to charge for 4-6 hours before using it. If you leave it on the charger for longer than the allocated time, you will go back to having the same problem as before. If the power does not come on, please leave it plugged up for 4-6 hours then disconnect it from the power and turn it on.
If your tablet does not have the reset button: With the tablet plugged into the charger, hold the power button for 10 seconds then click the volume up once. If it turns on, please allow it to charge for 4-6 hours before using it. If you leave it on the charger for longer than the allocated time, you will go back to having the same problem as before. If the power does not come on, please leave it plugged up for 4-6 hours then disconnect it from the power and turn it on.
Support Troubleshooting Guide
2/21/2015 10:22:55 PM •
Kocaso M1050
•
Answered
on Feb 21, 2015
Kocaso tablet won't hold a charge
Please make sure the tablet is charged for at least 4-6 hours. Also, make sure the correct button is being used, oftentimes we hear the back or home button has been used in error. If the issue persists, you can try performing a power reset. There should a power reset button near the charging port. It looks like a tiny hole. While plugged into the charger, use a paperclip to push the button inside this hole for 3-5 seconds. If it turns on, please allow it to charge for 4-6 hours before using it. If you leave it on the charger for longer than the allocated time, you will go back to having the same problem as before. If the power does not come on, please leave it plugged up for 4-6 hours then disconnect it from the power and turn it on.
If your tablet does not have the reset button: With the tablet plugged into the charger, hold the power button for 10 seconds then click the volume up once. If it turns on, please allow it to charge for 4-6 hours before using it. If you leave it on the charger for longer than the allocated time, you will go back to having the same problem as before. If the power does not come on, please leave it plugged up for 4-6 hours then disconnect it from the power and turn it on.
Support Troubleshooting Guide
2/21/2015 9:37:41 PM •
Kocaso M1050
•
Answered
on Feb 21, 2015
Internal battery
This Tablet PC is in Brand New Condition. Unopened, everything is keeping in the original manufactory status. This Tablet PC is in NEW condition! This package includes the following warranty:
• Warranty Length: This product comes with 1 Year parts and labor warranty by KOCASO.
• Coverage: This warranty covers repair or replacement of defective product.
• For a Free Copy of the Warranty, Please Contact Us.
If you have any question about our warranty policies, please contact us.
Tablet PC Android 4 0 Tablet PC 10 M1050
4/10/2014 10:18:11 PM •
Kocaso M1050
•
Answered
on Apr 10, 2014
Crack inside screen, doesn't let me control it.
Touch screen have an X/Y axis running from top to bottom and side to side. If the crack appears, one or more conncetions will be shorted out and the screen fails. Looks like you need a new unit.
2/27/2014 9:40:52 PM •
Kocaso M1050
•
Answered
on Feb 27, 2014
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