20 Most Recent Ouellet 5000-Watt Utility/Garage Space Heater Questions & Answers

First off, 20.8 amps is approximately the amperage draw on a single element furnace (nominally 5 kw.) So if you have 3 or 4 elements, (15 or 20 kw capacity) the problem is the remaining elements are not being enrgized. Look to see if there is a W1 and W2 and even possibly a W3 terminal on the terminal strip. If so, and its not a heat pump, there should be thermostat wires on all three, indicating three stages of heat. To energize those properly, the thermostat should be a multi-stage heating thermostat providing W1 and W2 at the minimum. If you do not have a multi stage thermostat, and there are no wires on W2 and W3, jumper W1, W2 and W3 together and the furnace will come on at full capacity with the single stage thermostat. If you DO in fact have wires on the additional W terminals, you more than likely have a heat sequencer that is not energizing the 2nd and possibly the third stage of heat. A three element furnace is typically called a 15kw furnace and the three elements should draw approximately 19 to 20 amps each. So when each stage draws in, the clamp on amprobe on the main incoming wires will correspondingly increase with each stage. Also, some 15 and 20 kw furnaces require two circuits to supply the elements, and I have been on calls before where the second breaker was not turned on, and in one case, the second circuit wasn't even wired in from the electrical panel box. DO NOT pull the wire off the fan while the heaters are energized as they will rapidly cycle on an overtemp device. Some actually have a "one time" thermal link that once melted render the respective element inoperable until that thermal link is replaced. They will melt very easily. An energized element MUST have airflow across it !!!

use the temperature control.

if you are using 240 into l1 l2 it will burn up. if you are using 120 the current load will double to 42 amps resulting in electrical fire.

Did you ever get this issue resolved? I just purchased a Ouellett 5000w heater, it runs fine, but does not seem to get very hot at all. I checked and the voltage and current are correct. If I pull the fan wire off, the elements get red hot within one minite, as soon as I re-hook the fan up the elements start to cool. yet the voltage and amperage are still correct (20.5a 240v)

I think you may be misinterpreting what it's telling you. The up down buttons select the DESIRED temperature, when it goes back to the same number it's showing you the actual temperature, which given time should eventually reach the desired temperature.

I think you may be misinterpreting what it's telling you. The up down buttons select the DESIRED temperature, when it goes back to the same number it's showing you the actual temperature, which given time should eventually reach the desired temperature.

Question edited for clarity, full 'make model (what it is)'. Email address removed. You don't need the site's 12 million annual viewers emailing you to say they can fix it for a thousand bucks! Finally, Please don't type in all CAPS, it is considered SHOUTING and is harder to read. Repair Clinic has some good ideas, but your model is discontinued

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