Top 20 Quinny Buzz 3 - Strawberry Jogger Stroller Questions & Answers

Hi Bill Please contact us directly for assistance - Dorel UK Customer Service

Good Afternoon

You must not use an oil base lubricant such as WD40 on your product as this will cause premature degradation of the plastic componants and will leave a sticky mess which will cause further problems. It can also cause staining on the fabric.

Remove the wheels and clean the spoke and chassis with furniture polish to keep it operating smoothly.

hi
where the straps go into the seat (where babys shoulders are)
you will find some hooks slide the straps off these

page 5 of this manual
http://www.quinny.com/media/producthandleidingen/Quinny/manual_buzz3_2010-1.pdf

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Hi - Please can you contact the Quinny customer care team who can assist you by using the Contact Us tab on the international website Quinny urban strollers and buggies

Hi - Please visit the Quinny website and use the Contact Us tab for your enquiry to be sent to your local customer care team who will be able to assist. Quinny urban strollers and buggies

The handlebar foam is not available as an individual spare part item. To replace this means to replace the handlebar. Replacement of the handlebar is a Level 3 repair, which means that due to the safety implications of it being incorrectly fitted we're unable to send it out as a spare part item. If you visit Quinny.com and select the country you're in, then choose Contact Us and you can message to the customer care team in your country who would be able to best advise you.

If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty. If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required. If you're outside the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

Hi, If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty. If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required. If you're outside the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

that the baby cannot drop from them.

Hi Mirjana Please could you advise which country you're in so we can provide best assistance.

Hi GillianWhen the Dreami is removed from the chassis, if the adaptors come off with it then this will make it difficult to remove them from the Dreami. When removing the adaptors should remain in the chassis. It might be helpful to have someone help you if they seem to be a bit sticky. The Dreami can then be removed from the chassis leaving the adaptors in the chassis - the adaptors can then be removed from the chassis separately. Clean with a bit of furniture polish and a soft cloth to aid future use.

Hi MichaelCould you clarify what you're having an issue with please? We'll try and help as much as possible.

HiYes the 2013 style sub seat can be fitted to a 2005 chassis. Where the sub seat connects into the chassis there will be a plastic clip on either side of the 2013 sub seat that will need to be removed in order for the sub seat to then fit into a 2005 chassis.

Hi Angie The most common reason for this is a build up of dirt or debris on the chassis which would cause friction and which can lead to noise. We would recommend that you remove the seat unit and the wheels from the chassis and give it a thorough clean with some furniture polish and a soft cloth. Get someone to help you and ensure the entire central tube is cleaned (where the mechanism slides up and down for fold / unfold) - Mind your fingers! Clean the axel of each wheel (where it fits into the chassis) and on the plastic knuckle section where the seat unit fits into the chassis. This should stop the noises. If you find it does not resolve the issue, please contact the customer care team for further assistance - Quinny UK

HiThis is not recommended as modification of your Quinny could make the product unsafe to use.From what you are saying you are trying to use the original 2005 style chassis with a newer model sub seat (seat frame) is this correct?If so there are rubber bungs on either prong on the sub seat that can be removed in order for this model sub seat to fit in the 2005 chassis. If you'd like more information on doing that please pass on an e-mail address and we can put you in touch with an engineer to discuss.

HiIf your Quinny Buzz is a 2007 - 2010 model you need to remove the infant stage seat fabric and replace with the 2nd stage seat fabric. The sub seat (seat frame) remains the same.

HiNo never use grease or oil based lubricant on your Quinny.We recommend furniture polish or dry Teflon spray (found in the laundry aisle of larger supermarkets) This will help keep it operating smoothly.

Please could you send a contact form via www.quinny.com and include a photograph so that we can establish what model product you have and what the issue is.

HiWhich model Quinny do you have?