Top 20 Quinny Buzz 4 Storm Stroller Questions & Answers

Hi - The cable from inside the Buzz handlebar is not available as a seperate spare part item. To obtain a replacement you need to replace the handlebar, which comes with all the required inner workings. If your Buzz is under 2 years old please contact your retailer with your proof of purchase to make a warranty claim. If it is over 2 years old or you do not have proof of purchase you should contact your customer services department. If you're in the UK please call 01284 413 141 Mon-Fri 8.30-4.30.

Hi The seat is lifted from the chassis and re-fitted in parent facing position. To remove the seat from the chassis, press down on the grey buttons either side of the seat unit.

hi were the grey button is to fold pram down,you have a black cover on the owt side,these pop off,inside there is a spring ! you need to pop the spring back in,easy to do,kept doing this to mine,but is a common fault with these prams,try that and see how you go,hope this helps caroline

Good Afternoon

How old is your product? If it's under 2 years old please contact your retailer with proof of purchase and they will make arrangements for it to be returned to our engineers for full inspection and any repair work required.

If it is over 2 years old or you do not have proof of purchase please visit www.quinny.com and choose the country you're in, then go to "Contact Us" to get in touch with the customer service department in your country.

Hi dorel or ebay

Hi,

Run your hands from the carrycot carry handle downwards (do this either side of the hood) until your hands are at the bottom. You will find a small (silver I think) button either side, push the buttons down toward the floor whilst someone else gently pushes the hood backwards. Once you have done this a few times, you will soon figure out that you can push one button, and then the other, leaving the other hand free to lower the hood.

I hope this helps.

Hi,

I would take this back to the retailer to organise a repair or inspection as the gas cylinder may need replacing,

I hope this helps.

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Hi - Please can you contact the Quinny customer care team who can assist you by using the Contact Us tab on the international website Quinny urban strollers and buggies

Hi - Please visit the Quinny website and use the Contact Us tab for your enquiry to be sent to your local customer care team who will be able to assist. Quinny urban strollers and buggies

The handlebar foam is not available as an individual spare part item. To replace this means to replace the handlebar. Replacement of the handlebar is a Level 3 repair, which means that due to the safety implications of it being incorrectly fitted we're unable to send it out as a spare part item. If you visit Quinny.com and select the country you're in, then choose Contact Us and you can message to the customer care team in your country who would be able to best advise you.

If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty. If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required. If you're outside the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

Hi, If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty. If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required. If you're outside the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

that the baby cannot drop from them.

Hi Mirjana Please could you advise which country you're in so we can provide best assistance.

Hi GillianWhen the Dreami is removed from the chassis, if the adaptors come off with it then this will make it difficult to remove them from the Dreami. When removing the adaptors should remain in the chassis. It might be helpful to have someone help you if they seem to be a bit sticky. The Dreami can then be removed from the chassis leaving the adaptors in the chassis - the adaptors can then be removed from the chassis separately. Clean with a bit of furniture polish and a soft cloth to aid future use.

Hi MichaelCould you clarify what you're having an issue with please? We'll try and help as much as possible.

HiYes the 2013 style sub seat can be fitted to a 2005 chassis. Where the sub seat connects into the chassis there will be a plastic clip on either side of the 2013 sub seat that will need to be removed in order for the sub seat to then fit into a 2005 chassis.

Hi Angie The most common reason for this is a build up of dirt or debris on the chassis which would cause friction and which can lead to noise. We would recommend that you remove the seat unit and the wheels from the chassis and give it a thorough clean with some furniture polish and a soft cloth. Get someone to help you and ensure the entire central tube is cleaned (where the mechanism slides up and down for fold / unfold) - Mind your fingers! Clean the axel of each wheel (where it fits into the chassis) and on the plastic knuckle section where the seat unit fits into the chassis. This should stop the noises. If you find it does not resolve the issue, please contact the customer care team for further assistance - Quinny UK

HiThis is not recommended as modification of your Quinny could make the product unsafe to use.From what you are saying you are trying to use the original 2005 style chassis with a newer model sub seat (seat frame) is this correct?If so there are rubber bungs on either prong on the sub seat that can be removed in order for this model sub seat to fit in the 2005 chassis. If you'd like more information on doing that please pass on an e-mail address and we can put you in touch with an engineer to discuss.