20 Most Recent GE GSS20IEPWW / GSS20IEPCC Side by Side Refrigerator - Page 4 Questions & Answers

You don't have a defrost timer, you have a mother board probably on the back of the unit. It determines when to defrost based on the usuage of the unit.
you can force defrost with a jumper from J11 to J9, then monitor current. Assuming fridge is freezing , this should supply current to defrost coils. If not working, you have a bad heater or defrost thermostat. If this works, you have a bad mother boar

if it is a new one get it checked under wattery if not it may need regas

warm both side , motor working

You may want to check your door gasket for damage or ice build up. It doesn't sound like your freezer door is shutting properly.

FAn not working of duct clogged

If there is frost on the back wall of the freezer, then the compressor is running. Another (maybe) good thing is the fan is running.

The problem could be -

1) Bad defrost heater
2) Failed defrost sensor
3) Failed defrost timer or refrigerator controller board.

There are diagnostic tests to determine the problem, but require skill at using a multimeter and possibly reading a schematic/wiring diagram.

You can temporarily make the refrigerator run again for awhile by unplugging, opening the doors, and defrosting for 6-8 hours (store food in coolers.). Then plug it back in. Note, water may come out of the freezer as a result of defrosted ice.

I've been replacing a lot of defrost heaters on these. is there frost inside back bottom of freezer? I've also had computer board problems that cause the freezer fan or the fan by compressor to not run...the coils next to compressor are very easy to get dirty and stop up and cause overheating also..check these and see if one of them is the problem :)

hi.
I slid out the tray, found the lever in the back where the rod went in, pulled it down, reinserted the ice tray, and IT WORKED! At first I thought I broke the lever, because I had to hold it down with a knife while I was inserting the tray, but it just must have been stuck.
chek these sites
http://forum.appliancepartspros.com/refrigerator-freezer-repair/23620-ice-maker-only-makes-crushed-ice-no-cubes.html

There is an opening next to the auger that dispenses the ice. In there there is a lever that must move up and down. It actually seats the metal rod on the bottom of the ice maker and controls cube or crushed. Make sure the lever is down (cube position) when you return the basket to the freezer. I had to hold it down while I slid the rod into the opening. Cubes again. http://www.applianceblog.com/mainforums/showthread.php?t=783
if satisfied plz rate this answer
all the best
regards

check to make sure that the fan in the back is working and then clean the condenser coil underneith the frig

Either the inlet valve /water pump is defective, or the icemaker solenoid is shored.

Most likely the second one.


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The button which selects cubes versus crushed controls a solenoid which engages/disengages the crusher. If the mechanisms which crush and push the ice from the chute are all clean, free of ice, etc., then the solenoid is not working. It either has loose/dirty connections or the solelnoid is bad.

Stop, the first thing to know is if you are getting voltage to the rotator srm in the back of the freezer

I just had a similar problem, and the bottoms of both sides were cold but the top shelves were warm. I found that the condenser fan, the fan right above the cooling coils was not working. This fan circulates the cold air and if it's not working it can't move the cold air to the top or over to the refrigerator side. Open the freezer door and press the switch that tells the computer the door is closed (so the light goes out), if the fan doesn't come on shortly, or only sputters that could be the problem. You will need to take out the back cover over the coils, the ice maker tray and auger motor if you have one and some other parts. Play around with the plug where it goes into the side wall, if you can get the fan to come on and off, it's most likely a bad fan motor....about $55 to replace. As you take it apart, be sure to take some digital pics of the process so you can remember how it goes back together!

you have defrost problem

Replace the defrost heater and defrost thermostat in the freezer.
GE is known for these parts to go bad.

Take ice tray out of freezer .Empty ice and see if your cool is jammed in there. My coil went off track

I just had a similar problem, and the bottoms of both sides were cold but the top shelves were warm. I found that the condenser fan, the fan right above the cooling coils was not working. This fan circulates the cold air and if it's not working it can't move the cold air to the top or over to the refrigerator side. Open the freezer door and press the switch that tells the computer the door is closed (so the light goes out), if the fan doesn't come on shortly, or only sputters that could be the problem. You will need to take out the back cover over the coils, the ice maker tray and auger motor if you have one and some other parts. Play around with the plug where it goes into the side wall, if you can get the fan to come on and off, it's most likely a bad fan motor....about $55 to replace. As you take it apart, be sure to take some digital pics of the process so you can remember how it goes back together!

If you are manually defrosting by turning the refrigerator off or unplugging to defrost, then you've got one of the following -

1) Defrost heater has failed
2) Defrost sensor has failed
3) Defrost timer/refrigerator control has failed.

As ice builds on the evaporator, if not defrosted properly, the accumulated ice restricts airflow through the evaporator, which reduces air flow and air velocities through the box. Lower velocity allows the cold air to fall to the bottom of the box, warmer air to the top of the box.

If you can pull on the lever to make water flow stop, chances are there is a mineral buildup inside the valve, or the seat in the valve has failed. Either way, the valve normally needs to be replaced as they are not usually serviceable. Leave the Model number of the refrigerator so that I can check what to replace.