Amazon Kindle 1 - Answered Questions & Fixed issues

Hello friend...

Refer to your Internet service provider, if they provided your wireless router, or the router manufacturer, for additional help. Restart your Kindle and modem and/or router. Press and hold the Power button on your Kindle for seven seconds until the Power dialog box appears, and then tap Screen Off.

For any Help visit us: www Kindle Com Support

Amazon Kindle 1 | Answered on Jun 25, 2018 | 66 views

with a computer or possibly a smart phone Instagram

Amazon Kindle 1 | Answered on Mar 15, 2018 | 72 views

Try charging it with the electrical wall plug-in.
I read in some Kindle reviews on Amazon that charging through USB ports on a computer doesn't always work.
Did you get a green light that indicated the battery was fully charged?

Amazon Kindle 1 | Answered on Feb 27, 2018 | 109 views

Dear Sarah,

If your Kindle presents some horizontal or vertical lines in part of the screen, or even in full screen, and if the image is kind of "vaporous", not bright, it might have happened that you have a broken display (maybe due to pressure exerted on it, by something inside your bag, backpack or wherever you carry your Kindle). Please check this link to see if your problem is similar to those shown in the images:

If that is the case, you can buy a new display from Ali Express and replace it following the disassembling instructions shown at

If you do not want to do it on your own, take the display and the instructions provided in the link indicated to a service technician that you trust and have it replaced (I had the same problem with my kindle 3 and replaced its display in less than an hour - it is not that difficult...).

Although you posted the problem in the area for the Kindle 1, by the model number it seems that you have a Kindle 3 (3rd generation) or Kindle Keyboard. The display for this model is the one shown in the link below:

Hope it helps!


Miguel Luiz Martins

Amazon Kindle 1 | Answered on Feb 24, 2018 | 1,442 views

The Kindle touch and the Kindle FIre are great devices for you reading needs. However, there are time when it becomes unresponsive and freeze on you. Amazon says it is because the battery isn't charged properly or does not have enough power on it. It is advisable to charge your battery first before trying to reset the Kindle touch/Fire. If theKindle still has issues, then try the steps below on how to reset your Kindle touch. Please note that you may lose you data during the reset process, make sure you have made a backup of your files before proceding.
Hard and Soft Reset
  • Make sure the Kindle is turned ON.
  • Press the Power button for 20-30 seconds until it turns OFF.
  • Wait for it to reboot, if it doesn't press the power button to turn it ON.
  • Your kindle should be back to a responsive state. hope this helps

Amazon Kindle 1 | Answered on Jan 04, 2018 | 207 views

if they sidebar works and you don't have an image on the screen, you definitely need a new screen. Amazon should give you a free replacement. If you're out warranty, you can get the part at Kindle Repair and there is a guide that shows you how to open a kindle and install parts at Kindle Repair Guide.

Amazon Kindle 1 | Answered on Nov 17, 2016 | 496 views

I would say your battery is shot. Can you get it to some one with a tester to check it out.

Amazon Kindle 1 | Answered on Oct 14, 2016 | 46 views

Are you locked out right now?

Amazon Kindle 1 | Answered on Jul 16, 2016 | 45 views

Swipe down from the screen tom on main menu and you will seea help button with FAQs.

Amazon Kindle 1 | Answered on May 23, 2016 | 64 views

If you ordered it for the account registered on the kindle, it should appear automatically in the cloud book list

Amazon Kindle 1 | Answered on Apr 24, 2016 | 59 views

You should not need drivers for a Kindle- it looks like a mass storage device to a PC. It should be recognised as soon as you attach it.

Amazon Kindle 1 | Answered on Apr 24, 2016 | 42 views

The switch may have failed. From the looks of it not an easy repair.

Amazon Kindle 1 | Answered on Apr 23, 2016 | 32 views

Did you report it lost/stolen? If it's already active it may still be registered.

Log on to, click help under the address bar. Click device support, You should see a list of your devices. In left column you'll see Contact Us. Click and fill in info and they will call or email you back with help.

Amazon Kindle 1 | Answered on Apr 21, 2016 | 90 views

A Kindle Reader is the only way to read it or, like Kobo, download from Kindle the desktop reader for your computer. Try the link is there isn't one from Kindle;

Amazon Kindle 1 | Answered on Aug 28, 2018 | 132 views

If you bought it used it may be registered to someone else. Sign on to Below the search bar you'll see help. Go to device support and look for Contact Us. Fill in the info and someone can call you. By past experience it should be same day or very early next day. They will talk you through it.

Amazon Kindle 1 | Answered on Mar 02, 2016 | 58 views

Not finding what you are looking for?
Amazon Kindle 1 Logo

264 questions posted

Ask a Question

Usually answered in minutes!

Popular Products

Top Amazon Tablets & eReaders Experts

Sheldon Dedek

Level 3 Expert

909 Answers


Level 3 Expert

904 Answers

Poul Brinchs Larsen

Level 2 Expert

159 Answers

Are you an Amazon Tablet and eReader Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides