20 Most Recent New Home MX-3123 Computerized Sewing Machine Questions & Answers

Perhaps this manual will help: Janome Myexcel 23X MX3123 Instruction Book

when you try the reverse stitch lever or knob and it doesn't respond then the machine needs to be checked to see if there is a broken part.

have the machine checked, to see if the part that works the reverse is broken.

Replacement button may still be available, it is really just a tiny push switch and can become faulty. Call Janome dealer and discuss ordering one for you, or ask us Contact Us at Bargain Box Janome HQ is closed this week, so unable to ask them about availability, but Part Number is 753511004

Mostly it happens when tensioner is to tight. Try letting off tension a little at the time.

1/28/13 - I have Janome Harmony 2049 that was initially sewing forward with no reverse and then after about 12 inches of sewing would ONLY sew in reverse. After spending an hour getting the plastic housing off...I was able to locate the shaft that made the reverse. It needed lubrication and after working it in and unjamming the part from the down position, the forward and reverse now work!Huh, right? Hope it continues to work well. It is a smooth running machine, otherwise. Good luck!

the user manual for the machine will show oil points and how often to do it. If you do not have a user manual go to google and type in new home 3123 and download the manuals from the site.

try this link for a manual and partshttp://www.sewingpartsonline.com/Janome-3123-Sewing-Machine-Parts.aspx

Make sure you are threading it correctly (with the foot in the up position) and check that there is no fuzz trapped between the tension discs. (use unwaxed dental floss)

it would be a good idea to have the machine checked to see if the stitch width control bar is damaged or some other part is

sound like it needs to be serviced