20 Most Recent Kenmore 15864/15862 Top Load Washer Questions & Answers


does it agitate???. if it does not then you need the motor coupling. you need to remove the cabinet, yes, I said the cabinet, remove the pump,motor and you got to the coupling. replace all part in kit. reassemble and test. go to the website of sears parts WITH THE COMPLETE MODEL. and get the part. model starts like 110.xxxxxxxxxxx

good luck to you.

Kenmore... | Answered on Oct 27, 2019


The cycle doesn't advance When the cycle doesn't advance, it's probably the timer or a cold-water supply problem:

  • It's the timer, if your washing machine fills with water and begins agitating, but the timer never advances--or if the washer is in a spin cycle and the timer won't advance. Then you need to replace the timer.

  • It may be a cold-water supply problem, if the washing machine fills with water, agitates, drains, and spins, but then doesn't fill with rinse water. See There's no cold water.

Kenmore... | Answered on May 06, 2016


Take the power plug off the wall. Be prepared for a lot of water before attempting the following. It doesn't spin because the unit is not draining water. It will not spin with water in it - must drain first. Check drain hose for kink,check exit pipe for blockage. Remove the front access panel, bottom front, screws beneath; if you find a pipe there with a cap -this is for draining water. Could be your "coin trap assembly" is blocked, therefore not allowing all the water to pump out. Remove the clamp (or unscrew) that connects the trap assembly to the pump and clean it out.
If helped pl say so.

Kenmore... | Answered on Mar 14, 2015


Please look at this video for the repair for your washer.

Kenmore... | Answered on Aug 22, 2014


I've had the same problem...you can purchase a replacement lid switch at your local appliance parts store for about $35. Fortunatly, the sales person at the appliance store had diagrams and provided instructions to replace the switch. I was able to finish the job and fix the switch in less than 1 hour. Good Luck.

Kenmore... | Answered on Nov 27, 2013


defective motor coupling,,replace..onthejob

Kenmore... | Answered on Nov 07, 2013


This is Sears product, call the Sear part center and tell them your model, they will find one for you. I thought it was a problem with the transmission than the timer, anyway you can try the timer first. You also can go online at www.searspartsdirect.com

Kenmore... | Answered on Oct 23, 2013


Sounds like your transmission is going out. Yes washing machines do have transmissions, I know, strange huh? Anyway, the transmission is connected to your motor and the motor makes it spin and agitate. The transmission goes up into the tub and is basically the agitator. When the gears go bad in it, it will start making a loud noise almost like a grinding noise and won't spin properly or agitate. It is expensive to fix, almost as much as a new washer. Your best bet is to buy a new machine unless you can find a good deal on a refurbished transmission. Those will sometimes run only around 150 dollars. A new one though will cost you around 250. You might be able to find a good deal though. They are easy to fix, I myself replaced one in 15 minutes once when I was still a repair man for Sears. So, check out some prices and see what the best way to go is for you. If you have any questions about installing it let me know and I can give you an easy step by step walk through on it. I hope this helps you out and good luck.

Kenmore... | Answered on Oct 11, 2013

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