20 Most Recent Sentry Fire Safe - Safe - DS3607 - Page 5 Questions & Answers

notify sentry or a locksmith

Conract a locksmith for advice.

A serial number is not a model number, so difficult to answer such questions with a definite answer. They make so many safes in so many types and sizes. Sentry will give the stock combination for fee and a sworn affidavit that you own the safe, but it may have been changed if it is electronic. If it is electronic, you only need a large rare earth puck magnet to open it. Then you replace the batteries and press the red reset button. Open it yourself in 5 seconds. Magnet method, bounce method, rubber mallet method, hole in the back and a stick method. https://www.google.com/search?q=open+sntry+safe+no+tools ..

It could be the metal piece that allows the safe to close is broken or loose or jammed. I would call the customers service phone number and email them too and see if you can get a refund or have someone repair the safe or they could send you another safe in the mail. 1-800-828-1438 for the customer service phone number.

I'm not familiar with your model however here are some resources. Some other numbers from Sears.com as well as a manual for a Conair on Amazon that looked similar https://m.media-amazon.com/images/I/81bA0WsQtzL.pdf

Hello, I have the same thing with my aunt and was wondering did you figure this out?

notify sentry or a locksmith

That is a puzzle. If the handle won't turn, it means it is locked, but you say it is open. Are the locking bolts on the side of the door in or out? But if it is locked (bolts out), the dial should turn both ways. You don't by any change have a key inserted into the back of the door? There is normally a key inside that allows you to change the combination numbers. You don't see many with dials these days. Remove the inside door cover and see if you can see something amiss.

Clean all the contacts and check for dry joints on the board. I am sure you can get boards from the company. Or you can just open the safe using a big magnet https://www.google.com/search?q=open+sentry+safe+with+a+magnet& ..

The username and password is for the Router, and there should be a label on the back of the router. https://soliom-support.com/how-to-setup-soliom-s60/ https://www.google.com/search?q=forgot+username+and+password+of+your+soliom+bird+S60 ..

Card or code access on this model. Contact Sentry direct www.sentrysafe.com > Products

The SentrySafe Card Swipe Business Safe HL100ES is built with solid steel, a pry-resistant door, and two live-locking bolts to provide added security for your valuables. The HL100ES also offers protection from unwanted access with a digital lock system that can be accessed through a keypad or card.

This link might help: https://www.sentrysafe.com/support/faqs/how-do-i-change-the-batteries-on-my-safeYou can also call locksmith.

Seek the help of a locksmith.

Take the bill of sale(rereipt)
Go to a notary public and get a statement of ownership notarized.
Send this to the manufacturer of the safe with the key number and their service fee. They will send you a replacement key. If it doesn't take a key then you will have to break it open.

You need to remove that inner cover to the door. One of the connecting pins has dropped out.

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Without #2 functional, it is of little value.

What type / design / shape is the override key ? If its round / tubular you can buy a very easy to use set of tools like these:- https://ebay.us/1Id1SQ Best of luck, let me know how you get on :-) [email protected]

Internet archive appears to have the manual saved for free. Please check and let us know if this it or not. https://web.archive.org/web/20110905015405/http://www.sentrysafe.com/pdfs/OwnersManuals/513023.pdf

Try WD40 in the key hole!