Top 20 Datamax M-Class Thermal Printer Questions & Answers


Hold in the Feed button for 4-5 seconds, which causes the printer to attempt to "Auto-calibrate." If that doesn't solve it, then slide out the Media Sensor (green plastic bar that sticks out over the labels) about 1 inch from all the way in ("in" = left if looking from front). Then press Feed to clear errors. If still get same error, then look for piece of label or ribbon stuck in that error - ok to blow out with canned air. Then try holding in Feed again for 4-5 seconds to Auto-calibrate again.

Datamax M-Class... | 42 views | 0 helpful votes


These printers do not "heat up" as such. Possible causes are:

1. Incorrect ribbon type for fitted ribbon spools. Look at back plate and see which way arrows are pointing. If arrows point Anti-clockwise, then you require inside wound ribbon (i.e. standard datamax) If pointing clockwise then you require outside wound (i.e. Zebra type ribbon). Check ribbons by touching sticky side of label to ribbon (it will transfer ink to label on print side).

2. Could also be faulty printhead, Logic board or Power supply. These will require an engineer to check properly.

Datamax M-Class... | 132 views | 0 helpful votes


Free Windows Printer Drivers for Datamax can be downloaded here: Custom Design Label Systems from Able Label Systems
Look for the link toward the bottom labeled "Free Thermal Printer Drivers."

Datamax M-Class... | 75 views | 0 helpful votes


check the printer itself there are some problem inside

Datamax M-Class... | 76 views | 0 helpful votes


Yes, you can use the print preferences to configure the Mclass printer depending on the settings you want to make. You can change the print speed, heat, and even send commands to the printer if you wanted to. However, a much better solution to make changes in the printer to download the Datamax Printer Configuration utility from here: ftp://ftp.datamaxcorp.com/dmxConfig/Datamax%20Printer%20Configuration%20Utility.exe . This allows you to make changes in the printer without the need to use the buttons in the front panel. Hope this helps.

Datamax M-Class... | 289 views | 0 helpful votes


Hello,

The way you can do this is to use Datamax fonts in your LabelMatrix program instead of truetype fonts like arial or times new roman. After making this change, do a test print and see if print improves. Another possible solution is use USB instead of Parallel cable (if you're not using it already).

Datamax M-Class... | 866 views | 2 helpful votes


Review the media loading instructions in your owner's manual.

You've likely overlooked something.

Steve

Datamax M-Class... | 110 views | 0 helpful votes


if you open the image and double click on the barcode you want to shrink you can move it around and make it smaller

Datamax Office... | 89 views | 0 helpful votes


I need more information. What system are you using to drive the printer with? If it is a Windows computer it is almost certain to be a faulty/outdated driver.

Datamax Office... | 103 views | 0 helpful votes


You can get labelling software such as nicelabel or bartender. They will call the info on the excel and print them out.

Datamax Office... | 61 views | 0 helpful votes


Most likely this has a ribbon, check the settings for how low before warning. http://www.datamax-oneil.com/assets/maint_manual/I-Class_M2_Maint.pdf
go to page 39

Datamax Office... | 3,579 views | 0 helpful votes


Your program is most likely sending codes the printer does not understand. Try a test page from your driver if that works check the settings in your program. If it fails the driver test print you may have the wrong driver installed.

Datamax Office... | 73 views | 0 helpful votes


Font size is regulated by the document written and the software used to write the document..

Datamax Office... | 89 views | 0 helpful votes


Not sure what kind of Datamax you are looking at, but you would need to change that via the software that you are using to create the labels.

Datamax Office... | 84 views | 0 helpful votes


There's a "Media Sensor" in the Datamax that is evidently having trouble seeing the labels. The sensor is inside of a horizontal bar above the labels and just behind the Printhead. That bar is movable. Make sure that the vertical mark, usually white, is positioned over the label - best if it is the center of the label. Also make sure that there is no label or ribbon material stuck in that area. Hold "Feed" button down for a few seconds after checking those two things to "Re-calibrate" the sensor.

Datamax Office... | 130 views | 0 helpful votes


It's called "Present Distance" and it can be set to "0" in the printer's control panel. Look under Print Control.

Datamax Office... | 130 views | 0 helpful votes

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