20 Most Recent
Quinny Buzz 3 Travel System Phantom Stroller Questions & Answers
The swivel joint on my quinny buzz has just broke, were can i get the replacement part
HiDo you mean the front wheel unit?If your Buzz is under 2 years old please contact your retailer with proof of purchase for a replacement to be ordered under warranty terms and conditions.If it is over 2 years old or you do not have a proof of purchase but you are in the UK you can order via your local Quinny retailer or direct with customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to purchase the item.If you're not in the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side of the screen for your enquiry to be sent through to the customer care team in your country who can assist with spare parts required.
I need to replace the pushchair handle sponge ??
The handlebar foam is not available as an individual spare part item. To replace this means to replace the handlebar.
Replacement of the handlebar is a Level 3 repair, which means that due to the safety implications of it being incorrectly fitted we're unable to send it out as a spare part item.
If you visit Quinny.com and select the country you're in, then choose Contact Us and you can message to the customer care team in your country who would be able to best advise you.
Quinny buzz won't stay up
If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty.
If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required.
If you're outside the UK please visit
www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.
Hi I have problem with quinny buzz chasiss.After my boy seats on a seat the chasiss folding down a bit which is really ennoying.is there anything I could do?
Hi,
If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty.
If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required.
If you're outside the UK please visit
www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.
Quinny Buzz making clicking noise when pushed
Hi Angie
The most common reason for this is a build up of dirt or debris on the chassis which would cause friction and which can lead to noise. We would recommend that you remove the seat unit and the wheels from the chassis and give it a thorough clean with some furniture polish and a soft cloth. Get someone to help you and ensure the entire central tube is cleaned (where the mechanism slides up and down for fold / unfold) - Mind your fingers! Clean the axel of each wheel (where it fits into the chassis) and on the plastic knuckle section where the seat unit fits into the chassis. This should stop the noises.
If you find it does not resolve the issue, please contact the customer care team for further assistance -
Quinny UK
Quinny buzz seat stuck
Hi Mirjana
Please could you advise which country you're in so we can provide best assistance.
Quinny brake
Hi MichaelCould you clarify what you're having an issue with please? We'll try and help as much as possible.
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