20 Most Recent Kocaso M870 Dual-Camera 8" 8GB Android 4.0 OS Capacitive Touch Tablet Questions & Answers

Factory reset it or go into settings accounts and delete the gmail account, and google account.

Try pushing the reset button in the TINY hole in the back of the tablet.

If you set a pass code (or pattern) that you cannot remember, please enter the wrong password (10-20 times) until you are prompted to sign in via your google account. Please note, this will only work if you have already setup your google account on the tablet. If you have not set up a Google (or Gmail) account on the tablet, you will have to perform a firmware install, which will revert the tablet back to factory settings. Support Troubleshooting Guide

Try performing a power reset. There should a power reset button near the charging port. It looks like a tiny hole. While plugged into the charger, use a paperclip to push the button inside this hole for 3-5 seconds. If it turns on, please allow it to charge for 4-6 hours before using it. If you leave it on the charger for longer than the allocated time, you will go back to having the same problem as before. Support Troubleshooting Guide

The tablet does not have capability to support a wireless keyboard, only a USB one or Bluetooth one.

Try performing a power reset. There should a power reset button near the charging port. It looks like a tiny hole. While plugged into the charger, use a paperclip to push the button inside this hole for 3-5 seconds. If it turns on, please allow it to charge for 4-6 hours before using it. If you leave it on the charger for longer than the allocated time, you will go back to having the same problem as before. Support Troubleshooting Guide

The company that sold these is called nomorerack. The dispute you have is with them, not the manufacturer. You need to email their support on [email protected] Or phone them on 855-847-7225 (USA)

Try performing a power reset. There should a power reset button near the charging port. It looks like a tiny hole. While plugged into the charger, use a paperclip to push the button inside this hole for 3-5 seconds. If it turns on, please allow it to charge for 4-6 hours before using it. If you leave it on the charger for longer than the allocated time, you will go back to having the same problem as before.

Facebook has stopped because you are not logged on to facebook. 1. Check you are connected to the Internet. 2. Check the name and password for access to facebook are registered in the app.

Then return it, under guarantee and get it replaced if it is faulty. If it just needs charging , they will not take it back.

You need to restart google services. Try re-booting, then try starting the program manually from settings, apps.

It is too late now, but you should have returned it through the supplier you used to purchase it.

The manufacturer does not cover accidental damage, but we instituted a program where you can turn your tablet with a cracked screen in (as long as you are still within your warranty period. The nice thing about this is that not only are we the least expensive route when you crack your screen, but you do not have to wait for repairs. We simply send a replacement once we receive your damaged one. Contact us at Company Contact us to setup your request.

Kocaso says "The manufacturer does not cover accidental damage, but we instituted a program where you can turn your tablet with a cracked screen in (as long as you are still within your warranty period. The nice thing about this is that not only are we the least expensive route when you crack your screen, but you do not have to wait for repairs. We simply send a replacement once we receive your damaged one. Contact us at to setup your request. " Company Contact us

To change your language go to: Settings > Languages & input > Language > Select the one you want. If the tablet is in another language and you cannot read any of the labels, please follow the instructions below: Get into settings. The icon looks like three bars with small ovals intersecting them. From here, you should see a list of icons on the left side of the screen, followed by text (which may be incomprehensible). Look for the Languages & input icon which looks like an A in a white box. From the following menu, choose the very top option. It doesn't matter if you can understand the text or not - it says "language." The following menu should show a list of languages, each as it's described in that country. For instance, English is written as "English," but German is "Deutsch." In other words, it should be very easy to find the language you understand - just look for it from the list of options and it should be immediately legible. Once you tap your language option, the system language should change and you should be able to understand the rest of the system menus. Support Troubleshooting Guide

Please make sure the tablet is charged for at least 4-6 hours. Also, make sure the correct button is being used, oftentimes we hear the back or home button has been used in error. If the issue persists, you can try performing a power reset. There should a power reset button near the charging port. It looks like a tiny hole. While plugged into the charger, use a paperclip to push the button inside this hole for 3-5 seconds. If it turns on, please allow it to charge for 4-6 hours before using it. If you leave it on the charger for longer than the allocated time, you will go back to having the same problem as before. If the power does not come on, please leave it plugged up for 4-6 hours then disconnect it from the power and turn it on. If your tablet does not have the reset button: With the tablet plugged into the charger, hold the power button for 10 seconds then click the volume up once. If it turns on, please allow it to charge for 4-6 hours before using it. If you leave it on the charger for longer than the allocated time, you will go back to having the same problem as before. If the power does not come on, please leave it plugged up for 4-6 hours then disconnect it from the power and turn it on. Support Troubleshooting Guide

Return the tablet and keyboard to the supplier and get your money back

Please make sure the tablet is charged for at least 4-6 hours. Also, make sure the correct button is being used, oftentimes we hear the back or home button has been used in error. If the issue persists, you can try performing a power reset. There should a power reset button near the charging port. It looks like a tiny hole. While plugged into the charger, use a paperclip to push the button inside this hole for 3-5 seconds. If it turns on, please allow it to charge for 4-6 hours before using it. If you leave it on the charger for longer than the allocated time, you will go back to having the same problem as before. If the power does not come on, please leave it plugged up for 4-6 hours then disconnect it from the power and turn it on. If your tablet does not have the reset button: With the tablet plugged into the charger, hold the power button for 10 seconds then click the volume up once. If it turns on, please allow it to charge for 4-6 hours before using it. If you leave it on the charger for longer than the allocated time, you will go back to having the same problem as before. If the power does not come on, please leave it plugged up for 4-6 hours then disconnect it from the power and turn it on. Support Troubleshooting Guide

You need to replace the screen. Kocaso says " The manufacturer does not cover accidental damage, but we instituted a program where you can turn your tablet with a cracked screen in (as long as you are still within your warranty period. The nice thing about this is that not only are we the least expensive route when you crack your screen, but you do not have to wait for repairs. We simply send a replacement once we receive your damaged one. Contact us at Company Contact us to setup your request. "