20 Most Recent
Questions & Answers
I am changing the ink cartridge i put the new
Here is the solution that will reset the count and allow your fully
functional toner cartridge (the one the printer tells you is empty) to
continue to work.
Open the front cover.
Press options button.
the start button.
Press + or up arrow button 10 times.
You have to do this with a long pause or the system will
reset and you will have to start over.
on Jul 01, 2018
Install my printer, have a message about USB port MALFUNCTION in my printer BROTHER DCP7020 laser
It would help to know "exactly" what the error message states, such as "The USB Device Not Recognized" or something like that. Here are a couple of things to try in order to narrow down the problem source:
1. Try a different USB connection on the computer. If that one works, the problem is probably that other connection port.
2. If none of the ports work with the printer, try a different USB-powered device, such as a cell phone and charging cable. If it works, the problem lies with the printer/computer connection (more likely the printer).
3. If none of the USB ports work, the problem might be your USB port itself. Go to "Device Manager" (in Control Panel), then look for "Universal Serial Bus controllers." Check to see if any have a disabled symbol. Check under "Properties" that device status is: "This device is working properly." If not, try updating the drivers (under the "Driver" tab).
on Jan 09, 2017
Keeps saying paper jam,but no paper jam is inside
The jam indication is set because the sensor(s) detect one. This could be due to a buildup of paper dust, a small bit of a sheet that tore off and got lodged deep inside when removing a previous jam, or damage to the sensors if the jam was removed forcibly by pulling the sheets out from the wrong direction.
on Dec 14, 2015
Where is the drum located in the printer?
The drum unit is attached to the toner cartridge for the DCP-7020. If you open the front cover (flips down) of the printer, you need to simply pull the drum and toner unit straight out from the printer. You should place the unit on a large drop cloth or piece of paper to ensure that the toner doesn't spill. See chapter 6, page 12 (page 52) of the User's manual for the image of the drum unit. Page 6-19 has the removal procedure. You separate the toner unit from the drum by pressing and holding a lever on the left side of the unit. Then pull the toner cartridge straight out from the drum unit. The User's manual is available from Brother's product support page. The direct link to the manual is http://download.brother.com/welcome/doc000367/DCP-7020_UsaEngUsr_B.pdf
I hope this helps.
on Jul 24, 2015
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