Hi Pamela, it's Jack at Dyson.
If your DC59 runs as normal with the filter removed, but makes a pulsing noise with the filter in place, this does not necessarily indicate an issue with the filter itself. There could be a blockage in the motorised floor tool, wand or bin inlet that is causing the issue - removing the filter allows the airflow to bypass all of these parts so this doesn't help in diagnosing the cause.
Please follow each of the steps shown in our video guide to resolve locate any blockages in the machine that could be causing this issue:
If the pre-filter has been washed according to the User guide, and there are no blockages in your DC59, it should run as normal. The filter is engineered to last the lifetime of the vacuum in normal use, and we would not expect it to need replacing unless accidentally damaged.
For further help after giving these checks a try, please call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Hi there, it's Jack at Dyson.
It's quick and easy to remove DC59's clear bin, which will allow you to remove any fluff or debris from the mesh shroud using a soft brush or dry cloth.
Press the red bin base release catch once, as if you were emptying the machine. Then with the bin base still open, press the same red catch down firmly a second time to disengage and remove the clear bin.
When the clear bin has been removed, you can wipe the bin and the rubber seals with a damp cloth to remove any clinging dust. Make sure all parts are completely dry before reassembling the machine. Please do not wash or submerge the clear bin or cyclone pack - this can cause damage to your DC59 not covered under guarantee.
I hope this helps, but if you'd like any additional guidance you're welcome to call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Hi Pamela, it's Jack at Dyson.
DC59's motor is engineered to make a pulsing noise to signal if something is blocking airflow from passing through the machine. This could mean there's a blockage in the motorised floor tool, wand or bin inlet. Check the pivoting flap inside the bin inlet is not jammed, and can move freely, and you may also want to give the filter a wash.
To check for any obstructions, follow the simple steps shown in our video guide:
In normal use, we recommend washing the filter at least once a month using cold water without detergent. Allow at least 24 hours for the filter to dry completely before replacing it:
I'm confident this will resolve the issue. However if you'd like some further help from our experts after giving this a try, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Hi Jeff, it's Jack at Dyson.
The issue you're describing with your DC59 sounds very unusual, but I'm sure we can help. Like all Dyson cordless and handheld vacuums, DC59 is backed with our 2-year Dyson parts and labour guarantee.
When you have your machine fully charged and easily to hand, please give us a call so we can talk you through some simple diagnostic checks. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
We'll look forward to speaking with you.
Hi there, it's Jack at Dyson.
DC59's light touch trigger on/off switch is engineered to ensure that power is only used for cleaning, and not wasted while picking up obstacles, moving from room to room or changing accessories etc. Some other cordless vacuums remain switched on from start to finish, and runtime is wasted between tasks.
The on/off trigger has been engineered to be as light as possible to hold down. It also fits flush with the handgrip so load is spread across the whole hand.
I hope this information helps, but just to confirm it's not possible to lock the trigger in place as the vacuum hasn't been designed to be used in this way.
Hi Tammy, it's Jack at Dyson.
The current generation of Dyson cordless vacuums, such as DC59, include a cyclone pack and main body which aren't designed to separate, unless either of those two parts need replacing. If these two parts have been separated, they should clip back together securely when pushed together firmly - the exception would be if they were separated accidentally and were damaged in the process.
So we can take some further details and help you resolve this, I would encourage you to contact our experts directly for some advice. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
We'll look forward to speaking to you - please have your DC59 easily to hand when you call.
Hi Karen, it's Jack at Dyson.
In order to help you further we would need to take some additional details about the issue you're experiencing, as well as exactly how you're recharging your DC59 between uses.
When you have your machine easily to hand, please give us a call so we can talk you through some simple diagnostic checks to confirm which part may be at fault. If a replacement part is needed this should be covered under your 2-year Dyson guarantee, as long as the machine has been used and maintained according to the User guide.
To reach our experts directly, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
We'll look forward to speaking with you.
Hi Steve, it's Jack at Dyson.
If your DC59's brush bar won't rotate, it's possible there's something in the cleaner head which is creating an obstruction. It's also important to remove any threads or hair from around the brush bar.
Our Support video shows how to remove the brush bar for easy access, and to check the cleaner head:
If you can't find any obstructions but the brush bar still won't rotate, please get in touch directly so we can help further. If a replacement part is needed, we should be able to order this under your free 2-year Dyson guarantee as long as your machine has been used and maintained according to the User guide.
You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Hi Sue, it's Jack at Dyson.
DC59 will pulse to let you know if something is blocking airflow from moving through the machine. You can resolve this easily by checking the floor tool, wand and bin inlet for any obstructions - the pre-filter may also need a wash. Just follow the steps shown in our video guide:
I'm confident this will resolve the issue, but if you'd like some further help from our experts after giving this a try, please call us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Hi William, it's Jack at Dyson.
It's normal for harmless static generated in use to cause fine dust particles to cling to parts of the clear bin and cyclone pack. This will not affect performance as airflow doesn't have to pass through this dust, and it's not necessary to remove dust particles from behind the mesh shroud. When you empty the machine after use, tapping the cyclone pack gently will help dislodge any clinging particles.
You can remove any fluff or debris from the mesh shroud itself by removing the clear bin. To do this, press the red bin release catch once as if you were emptying the machine. Then with the bin base still open, press the red release catch firmly a second time to disengage the clear bin.
A soft brush or a dry cloth can then be used to remove any hair or debris from the shroud.
Aside from this, the only other maintenance needed is to wash the pre-filter at least once a month using cold water without detergent:
Always ensure the filter is completely dry before replacing it in the machine - this may take at least 24 hours.
I hope this helps, but if any further guidance is needed you're welcome to give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Hi there, it's Jack at Dyson.
The Dyson DC59 cordless vacuum has two LED indicator lights on either side of the handgrip, which you'll see where the battery attaches to the handgrip. These will flash to let you know when there's less than 1 minute of charge remaining.
Once the charge has depleted, the machine will shut off - the power won't trail away gradually as with some cordless products.
If your DC59 is making an intermittent pulsing noise when you hold down the on/off trigger, this is likely to be because a blockage in the motorised floor tool, wand or bin inlet is preventing airflow passing through the vacuum. If this is the case, please follow the steps shown in the video below to clear any obstructions:
I hope this answers your question, but if you'd like further assistance from our experts you're welcome to call us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Hi there, it's Jack at Dyson.
DC59's bin base is engineered to open when you press down on the red release catch, as shown in our Getting started guide:
The bin base should shut securely after you've emptied the bin. If you're concerned it's not staying closed, we'd appreciate the opportunity to help you check everything is correct with your machine. If a replacement part is needed, we can also confirm if this is covered under our 2-year cordless guarantee.
When you have your machine easily to hand, please call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU) so we can help.
Hi there, it's Jack at Dyson.
A green light flashing when you try to use your DC59 could mean the battery has no power. If you're confident it's been allowed to charge for at least 3.5 hours, it's possible that the charger cord isn't connecting correctly with the machine itself, so no power is reaching the battery. This is more likely to occur if you're recharging the machine in the docking station, and the charger cord isn't correctly positioned.
We're happy to help you check for and resolve this - if a replacement part is needed we can also confirm if this is covered under our 2-year parts and labour guarantee. When you have your machine to hand, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Hi there, it's Jack at Dyson.
From what you've described, it sounds as if you may be using your DC59 set to Boost mode. This will provide 6 minutes of highest suction for really stubborn dirt, but for regular vacuuming normal mode should work effectively.
To switch back to normal mode, ensure your machine is fully charged (this will take a maximum of 3.5 hours), then hold down the on/off trigger, and at the same time, press the illuminated Boost button on the rear of the machine.
You might also find our Getting started guide useful:
I'm confident this will resolve the issue, but if you would like some further advice from our experts after giving this a try, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Hi there, it's Jack at Dyson.
Dyson Digital Slim cordless vacuums, including DC59 Animal and DC59 Motorhead, are engineered to make a pulsing sound to warn you if they're blocked. This could happen if an item too large for the machine is accidentally vacuumed up. Our video support guide will help you remove any obstructions from the motorised floor tool, wand or bin inlet:
I'm confident this will resolve the issue, but for further guidance from our experts please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
perhaps the filters are dirty you should clean them or change them .it could also be caused if you have sucked up a liquid and its gone stale try the filters first
When the clear bin has been removed, you can wipe the bin and the rubber seals with a damp cloth to remove any clinging dust. Make sure all parts are completely dry before reassembling the machine. Please do not wash or submerge the clear bin or cyclone pack - this can cause damage to your DC59 not covered under guarantee.
I hope this helps, but if you'd like any additional guidance you're welcome to call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
A soft brush or a dry cloth can then be used to remove any hair or debris from the shroud.
Aside from this, the only other maintenance needed is to wash the pre-filter at least once a month using cold water without detergent:
Always ensure the filter is completely dry before replacing it in the machine - this may take at least 24 hours.
I hope this helps, but if any further guidance is needed you're welcome to give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Once the charge has depleted, the machine will shut off - the power won't trail away gradually as with some cordless products.
If your DC59 is making an intermittent pulsing noise when you hold down the on/off trigger, this is likely to be because a blockage in the motorised floor tool, wand or bin inlet is preventing airflow passing through the vacuum. If this is the case, please follow the steps shown in the video below to clear any obstructions:
I hope this answers your question, but if you'd like further assistance from our experts you're welcome to call us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
You might also find our Getting started guide useful:
I'm confident this will resolve the issue, but if you would like some further advice from our experts after giving this a try, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
