2nd battery does not seem to be a viable option, reduce the suction power if u require less and it should work for 25 minutes approximately. (hope u know it automatically stops when dust the cup is full)
Hi Alvina, it's Jack at Dyson.
DC59 will display a blue indicator light at the base of the hand grip while the machine is taking in power. The light will go out when the machine is fully charged. DC59 will take 3.5 hours to charge fully when the charge is completely depleted, but it will take less time than this if there is still some charge remaining on the battery after use.
Please note, the machine's intelligent control software is designed to ensure the battery only takes in enough power to recharge, and to keep itself topped up. It's safe to leave the machine connected to the charger at all times when not in use - the machine is designed to be stored in this way, so it's always ready to go when you need it.
From the information you've provided, I'm not clear on whether or not you're finding your DC59 works as normal once the blue charging light goes out, or whether it's not working at all. To make sure everything is correct, please get in touch with our experts directly. We'll be happy to talk you through some simple diagnostic checks when you have your machine easily to hand.
You can reach the Dyson Customer Helpline by calling 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).
We'll look forward to speaking with you.
Hi
Thanks for making contact and I'm sorry you're having difficulty.
I would suggest that this is a blockage of some kind as the pulsating is caused by a lack of airflow (the motor is protecting itself by pulsating and then ultimately cutting out).
I would recommend looking at the following video which will take you through a methodical way of checking this. The model in the video is a DC59 but applies to most cordless models: https://www.youtube.com/watch?v=fdnu4yk-5vI
Furthermore, I would check the bin inlet to make sure that the one-way door/flap is not jammed as this also can cause the problem.
If you continue to have difficulty, please give the Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.
Hi, it's Allan at Dyson.
I would suggest getting in touch with Dyson directly to run through some checks while you have your machine with you.
The Dyson Helpline is available on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.
Best wishes,
Allan
Hi Eddie, it's Jack at Dyson.
In order to confirm why your DC59 is behaving in this way, we would need to take a few further details from you - including whether or not your machine pulses on and off before shutting down, and whether it displays any solid or flashing coloured LED lights.
When you have your machine easily to hand, please call our freephone UK Helpline on 0800 298 0298. Our experts will talk you through some simple diagnostic checks to pinpoint the cause of the issue. If they determine that a replacement part is needed, they'll also be able to confirm if you're still within your free Dyson 2-year parts and labour guarantee.
We'll look forward to speaking with you. Just to let you know, we're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends.
Hi there Jacqueline, it's Jack at Dyson.
If your Dyson cordless vacuum is pulsing on and off with the filter in place, the filter may need a wash. I'd also strongly recommend checking the bin inlet, wand and motorised floor tool for any blockages, following the steps shown in our video guide:
When you check the bin inlet, make sure the bin inlet flap is able to open and close freely, and that no debris is jamming it in place.
I'm confident this will resolve the issue. If you'd like further assistance from our experts after giving this a try, please call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). We'll be able to talk you through some simple diagnostic checks when you have your machine fully charged and easily to hand.
Hi Les, it's Jack at Dyson.
The end of the charger cord assembly which attaches to the machine itself is held in place securely by a friction-fit connection. You should be able to use something like a flat-bladed screwdriver to free the end of the charger cord from the docking station. Then with the docking station removed from the wall, you should be able to disconnect the charger cord completely from the rear of the dock, following the route shown in the image below:
I hope this helps - if you'd like any additional advice you're welcome to give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Hi Mary, it's Jack at Dyson.
DC59 is engineered to make a pulsing noise to warn you if something is stopping airflow from passing through the machine. The motor will then shut itself down for protection.
This would usually be caused by a temporary blockage in the floor tool, wand or bin inlet, but the filter may also need a wash. Our video guide will walk you through each area to check:
I'm confident removing any blockages and giving the filter a wash will get your DC59 up and running again.
If you would like any further help after you've given this a try, just give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Hi there, it's Jack at Dyson.
I'm sorry to hear your DC59 doesn't seem to be charging. If you're recharging your machine in the docking station, make sure the end of the charger cord is correctly and firmly inserted into position. If the charger cord is not correctly installed, it may not be making effective contact with the machine. In normal use, DC59 should recharge from depleted within 3.5 hours.
If you're plugging the charger cord directly into the machine and have continued to experience this issue, please get in touch with the Dyson Customer Helpline directly when you have your machine to hand. Our experts will be happy to talk you through some simple diagnostic checks - and if a replacement part is needed, they can confirm if this is covered under your Dyson warranty.
You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Hi Beryl, it's Jack at Dyson.
Our User guides are largely graphic-based, and we don't currently offer a version of the DC59 User guide in braille. However if there's anything we can help you with, you're very welcome to get in touch directly. Our experts would be happy to talk you through assembling, using and maintaining your DC59, and can answer any questions you have.
Just give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Hi Paul, it's Jack at Dyson.
DC59's motor is engineered to make a pulsing noise to warn you if something is preventing airflow from passing through the machine. This could mean the washable pre-filter is overdue for a wash, but could also be caused by a blockage in the floor tool, wand or bin inlet.
Following the simple steps shown in our video guide should help you resolve this:
I'm confident that washing the filter and removing any obstructions will get your DC59 up and running again. But if you would like some further help after giving this a try, just call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Hi there, it's Jack at Dyson. If you run your DC59 without the filter in place, this allows the airflow to enter into the motor through the top of the cyclone pack, bypassing the rest of the machine. It doesn't necessarily suggest there is an issue with the filter itself. If you've recently washed the filter and your DC59 still pulses on and off when you pull the trigger, this suggests there is a blockage somewhere in the motorised floor tool, wand or bin inlet. Please follow each of the steps shown in our Support video to locate and remove any obstructions. It's also a good idea to check that the bin inlet flap opens and closes freely.I'm confident that removing any obstructions from your DC59 will restore normal performance. If you'd like any further advice from our experts once you've given this a try, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Hi Pamela, it's Jack at Dyson.
Thanks for the update. At this point it would be best if you can give us a call so we can help you get things sorted for you without further delay. If the bin inlet flap seems jammed we should be able to resolve this.
When you have your DC59 easily to hand, please contact the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
We'll look forward to speaking with you.
I hope this helps - if you'd like any additional advice you're welcome to give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
