20 Most Recent
SWANN Adw-400 Video Surveillance System Sw344-dwd - Page 4 Questions & Answers
Swann wireless cameras will not connect to the cloud after the recent update.
Uninstall the Swann app from your mobile device.
Use a pc or laptop and log into your network connections and navigate to wireless password settings and change the password for the network that your problem camera connects to. This will keep your camera from auto connecting. You will add them back later.
Restart your router. When the network is back online log in again , and confirm that cameras are no longer connected. You do not have to power the camera off.
NOTE: (You will have to repeat the following steps for each camera. Do not use the same qr code on more than one camera)
Open a browser window and navigate to the Swann cloud website. (https://www.swann-cloud.com) and log into your account.
Navigate to the camera tab and check to see if your cameras are in the camera list. Delete all non working cameras from the list and log out. (As a precaution, you should download any events that you want saved to prevent them from being removed. Or only remove one camera at a time when you are deleting cameras).
Reboot your pc or laptop and log back into the website and navigate back to the camera tab and select
Select the option you prefer. (Usually wifi unless your camera is plugged directly into your router wired option is useless)
Enter your wifi logon and password
You should now see the qr code with two options. Select for the old qr code. It should automatically show the highlighted and display a qr code.
Using your cell phone, open the camera and take a clear picture of the qr code, make sure that the picture of the qr code fills the screen so it isn't too small.
Locate the picture in your photo gallery (I recommend that you crop the picture so that only the qr code is visible)
NOTE: Do not log out of the Swann cloud website or close the qr code window from here, it must remain open.
Leave the qr code on the screen.
Not finding what you are looking for?
