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Questions & Answers
On installation, it just keeps saying "product
Sounds like you've got one hell of a problem, honestly. I would first contact webroot's support team and see if they're willing to do a good faith exchange for you. if not, then you'll have to take it back to the retailer you bought it at, and pray to god they'll issue an exchange for you (most software isn't returnable at all due to copyright provisions that are in place to keep hackers, and keygen developers out.
on Jan 08, 2011
I cannot install my new security soft ware untill
You do not list the program you are trying to uninstall. If it is Norton or McAfee ignore the rest of this post and list the program you are wanting to remove. If not then you must first stop your old program from running before attempting to uninstall it. You can do this in Task Manager. Right click an empty space in your task bar at the bottom of the screen. Click Task Manager. Look in the processes tab and locate the program you are referring to. Then click Stop Process and proceed to remove it. If that does not work click Start >> Run and type in msconfig then hit run. Find the program in the Startup tab. Disable the program from running at Startup. Now Restart your computer then uninstall the program.
on Jun 14, 2010
Can't manually update
Sounds like the update file for the program is corrupt. You may need to uninstall webroot and reinstall it. That would fix the corrupt files and should enable you to update the program normally.
post back with any further question's or comments. Thank you for choosing Fixya!
on Jan 16, 2010
Child Safe will not accept my CS Control Password
First things first:
1) Uninstall the webroot sofware
2) restart your computer
3) depending on your OS, if win 7 , 8, 10
you have to system restore point from the day before you install webroot.
4) restore and restart, problem solve!
on Apr 25, 2017
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